Ford India — service denied and rude behaviour

Address:	Srinagar, Jammu and Kashmir, 190015
Website:	www.autowingsford.com

On august 28, 2018 i experienced some issue with the gear box of my new ford figo (Tdci titanium) and was not able to use third gear properly as the lever was a bit loose. Somehow, i managed to reach autowings ford, hyderpora, srinagar (J&k) using only gears 1 and 2. On reception a service engineer first denied any such problem and said i might not have been able to use gear properly. I insisted and after some preliminary check he said yes there is some issue with the gear box but it can not be resolved this time as we have to see whether the part is to be replaced and is subject to availability. I asked him how can you be so vague when i am facing this problem and reached service centre after much difficulty. It was not a body shop matter or some noise, which could wait to be rectified. The service engineer said i should fix an appointment for august 29, 2018 and then only he will open it. I approached the concerned section and requested for an appointment for august 29. The lady seemed busy with her mobile phone chatting with someone and didn't answer in the first instance. Then a male employee called her to listen to what i had to say. This time she again didn't bother to raise her head and with full attention towards her mobile phone asked me "what is the matter"? I said i need an appointment for tomorrow (Aug 29). Before i could finish, she replied 'i can't help you. You shall have to wait for 3 days'. I asked why so, she replied because i am saying so. We don't have time to explain things. I asked are you sure and you mean what you said? Her reply astonished me "yes, now go and come back after 3 days". I felt humiliated and didn't want to argue further, so i left the room. Later i again had to drive my car home using 2 gears only which was a big trouble. This is highly unexpected of a ford service centre. I still remember when i purchased the car in 2016, the same dealership called me 19 times a day for the delivery and finally i got the car at 8.45 pm in the evening. But today when i needed support service badly they denied it. Shame it is.