Ford India — Service on new purchase

Address:

Bhopal, Madhya Pradesh, 426016

Purchased a new Ford Figo, Titanium on 22nd Jan 2016 from Sai Agencies, Bhopal, MP with prior Booking. Despite that waited for almost 5 hours. Even after wasting office hours, accessories provided on purchase are pending like Perfume, Key chain, etc. Surprisingly low cost products are not available?
I also take this opportunity to convey that buying in Jan 2016, obviously manufactured in 2015, No concession on rates!!
My expectation & experience with FORD had been so far good. Unfortunately this time " A negative impact is set in".