Ford India — tyres spoiled within 28000 km

Address:

Nainital, Uttarakhand, 263153

Dear ford team

My self nidhi sharma tiwari, and i have a ford fego aspire,. Purchased year 30th nov'16, total km run 28000, vehicle no. Uk06 am 1714,

The dates of 15th jan, i have serviced from pal ford haldwani, drop time aprox 11.30 & pickup time 5.30, but at that time we haven't got my car and which complain i have launched, they didn't do, after some days i heard some noise when i speed our car and this is very irritating noise, i complained to customer care and they fixed meeting with them, today i visited and give test drive to pal ford team, after test drive he said all tyres has spoiled and changed it,

I said to him so changed all tyres because of car is gaurantee period, they said we can bear 50% and 50% cost of tyres will be bears by you.

What is this??? Why should we paid, what is the life of tyres?? How spoiled car tyres with in 28000 km running.

Plz explain...

Rudrapur, u. S. Nagar