Ford India — Unhappy with the repairing/service

We have owned an Ecosport car having Regt No WB 24 BA 6360. Recently on 08.09.22 I visited Kaikan Ford Chetla workshop as my windshield got cracked due to some unavoidable circumstances.
The service advisor asked to change the glass along with sensor and final bill ammounted to Rs 10091/-.
I have taken delivery of the car after general inspection of car and while it was minutely inspected at home found that:-
1) wiper moving towards outside of glass.
2) one of the wiper cap got missing.
3) there was visible white gum like things over joint area of glass.
4) while inspected from inside of car, it found that there was almost 1 inch gap between glass and edge of dashboard, which caused visible the padding area of the edge.
5) stains of black pasting solution found here and there making the roof of car dirty.
6) The old sensor did not returned, as it is the standard policy to return the replaced parts of car.
7) cowl cap is not fitted accurately.

While, all the things have reported to the service advisor further and asked to send the car, and accordingly send it further to the workshop.
But I was shocked to see that the other problem remaind same except sl no 2 & 3.
The advisor keep telling me that it is usual to have gap between windshield and dash board edge.
It is clear that while installing the windshield they did not fit it properly, which leads this type of situation, that completely unacceptable after a huge expenses.
If the service like that received from an authorised service centre, how do we customer like us keep faith on Ford and its commitment.
Please, look into the matter and oblige.
Was this information helpful?
No (0)
Yes (0)
Ford India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Ford India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Ford India Phone
    +91 44 2455 1500 (Corp. Office South)
    +91 22 6702 4300 (Corp. Office West)
    +91 33 6454 0374 (Corp. Office East)
    Ford India Address
    S.P. Koil Post, Chengalpattu, Tamil Nadu, India - 603204
    View all Ford India contact information