Ford India — Utterly unprofessional work ethics

I had to get my ecosport serviced for which I was given an appointment on the 4th of April 2017 to planet Ford on satara Road, Pune at 11am. I reached the service center at 11.10am. Till 12.25pm no representative came to take possession on my car.12.25 representative took the car on the ramp and left it there for 20-25 minutes They made me wait for more than an hour. 12.30 my half incomplete Job card was made. 12.55pm after complaining to the manager finally they took car. No value for time. Everything works there at their leisure. Just to take complete possession of my car they took about 2hrs. I told I came on my allotted time so I expect the car to be delivered on time as well and the service representative had no clue. They said they'll give it at 6pm. I was ready to take my car and get it serviced else where and they couldn't even process that simple request. The only reason for the inconvenience they caused me is they have too much work load. If that's the case why did they give me an appointment in the first place. Utter nonsense.