Ford India — Vehicle got destroyed and even my car parts have been changed

Address:

X1/135 Krishnapuram,G.T Road, Kanpur

Hi Team,

I had worst experience at Swarn Ford Kanpur

I feel no one in this unit is dedicated to work rather they are looking out ways to just make money and make the working thing into a non working one

Here are the details below for the complete incident

I bought a second hand ford Ecosport diesel 2015 model and because i was facing some warning light issue, so i brought my car to Swarn Ford for inspection/diagnose and a general service dated 25/7/2022

I was assigned Mr. Santosh Shukla as the service advisor

Initially, it all started with the diagnose and clutch replacement as santosh shukla told me that the issue could also be because of clutch being so hard.

So i agreed and gave the approval for clutch replacement

Post that, he called me up and said that the diesel is not of good quality and that is the issue why the warning light is visible and also told me that complete diesel tank and the pipes need to be cleaned in order to resolve the issue.

I was highly doubtful regarding the diesel issue as i have two other cars at home(Toyota Etios Liva and Toyota Innova) which are every single time being filled from the same pump and from the same nozzle from last 10 years

I told him but he tried manipulating the situation and asked me that he had to anyhow clean the tank and cannot use that diesel. Note: The car was completely filled as i went outstation and came back to record the mileage. Still i agreed as i wanted my car to be repaired completely.

After this also this guy didn't stop and asked me to change the complete diesel filter assembly.

And even after that when the issue didn’t resolved, he opened my injector pumps and broke them while opening kept me in dark without telling me.

It was already 8-9 days when i finally asked him the progress and he told that he will have to get my injectors repaired in Ford Chennai which will take 15 days of time. He also told me that it is quite possible that all the 4 injectors need to be replaced which will cost around[protected].

At this time i was shocked to hear as after all this effort and wasting all my precious time and resources, i am still facing that issue.

So i was completely annoyed and decided not to go ahead any further.

I went to their place and talked to the service manager (Mr. Prakash Nayar) and Swarn Ford owner( Mr. Gurpreet Singh).

Even after talking to them, i didn't not get any satisfactory response for all the troubles i faced and getting my money wasted in so many other things, i finally asked them to reorganise my car and give me back as i gave them in a proper working condition.

Note: I need to mention one more thing which i forgot, i am highly suspicious that they have replaced my battery with a non working one as when i gave them the car, it had no issue except for the warning light. But after 11 days of my car being parked inside their service center, the battery suddenly got discharged.

Since they were doubtful that my car will reach my home still i asked them to drop my vehicle at my place. They them self knew that they have destroyed my car, so they sent my car through a new driver who just got hired in swarn ford.

When my car reached my place, i knew at that very moment that they have completely ruined my car. It was sounding so bad. It was sounding totally like a Tractor and not like a car. I was totally ferocious at that moment.

When i asked the driver who brought my car, he told me that he was just asked by the team to drop my car at my place.

Further he also told me that the car didn’t start in the service center directly and 3-4 people pushed the car and started it manually. When it got started it was sounding like a tractor/generator as i already stated, the driver asked the Ford person why it is sounding so bad, so he asked him to tell that the fan is broken and just not to ask any question and drop the car.

I will be attaching the video where he has stated everything.

I would request Ford India to seriously look into this matter and make sure these untrained professionals don’t t loot people. I have completely lost my faith on Swarn Ford Kanpur and never ever going there.

Please look into this matter at the earliest and provide me proper compensation for so much of trouble and wastage of my time and money and resources.

Looking forward for your reply.