Ford India — vehicle not moving in reverse

Address:

B 202 SOLITUDE 1 OPP DEEP PARTY PLOT, BEHIND NARAYANWADI ATLADARA, Vadodara, Gujarat, 390012

On 29th feb 2020 i faced a break down in ahmedabad for my car - ford eco sport - gj06ls 7210. I took help of road side assistance and paid rs. 3500.00 upfront.

After immense follow up with the service team in narol centre - they have given me an estimate of rs. 1lac plus - have opened the gear box and made all non sense stories. It is almost 6 months that the rains have stopped and my car was working absolutely fine. Teh narol team did not share any pics or any update with me for 72 hours or so... I have done all the follow ups regularly

Regular service were done by the ford cargo team baroda... Nothing was recorded in terms of any issue in the car.

The narol center is upto some gimik - please interven and get my problem solved.