Ford India — Vehicle & service issue

Address:	Purba Medinipur, West Bengal, 721607
Website:	www.india.ford.com

My Ford Figo 1.2 Trend is under Warranty and was purchased from Zaara Ford Kharagpur only dt: 28th Oct 2015and delivered to me on 3rd November 2015.

Subsequent to my complaint lodged against noise issue in my Ford FIGO 1.2 Trend Petrol, On 16.04.2017 I handed over my vehicle to Zaara Ford, Kharagpur for requisite fixtures.

Service center Manager told me that all my 4 Tyres (MRF make) are observed with safety issue as they have become twisted in different regions and have uneven wear year.

Tyres or any other vehicle fittings are manufacturer decision & part of supply (MRF or any other brand). If any defects comes up, vehicle maker is supposed to come forward with resolution on supplying substandard quality to customers.

I was told that for Tyre replacement, I am supposed to pay additional amount, despite my vehicle is under warranty period.

In this fast paced highly competitive market, this product from FORD india lost its quality in span of 1.5 years only & customers are harassed for money again and again on the name of replacement.

From the date of purchase of this vehicle, numerous troubles I am witnessing issues of door noise, and my car has been sent more than 4 times in service center.

I trusted FORD India that Tyres or any other fittings - The Quality & Safety measures were checked before sale and vehicle handover to me.

It's a question on Genuineness & Integrity that an inferior product was sold & now I am being asked for additional money to replace or fix the same, though in Warranty Period.

Whole day I tried to calling FORDs customer care number but nobody responded.

I hereby seek your kind attention over this problem.

Regards
Sagar Lekhwar
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