Ford India — Worst ford experience

Address:

Chennai, Tamil Nadu, 600044

Hello team,

This is to bring to your kind note that i have booked a ford figo titanium diesel variant (Deep impact blue) with hans ford, no 235, mount poonamallee rd, ayyapanthangal, kanchipuram, tamil nadu 600056 on 20th march 2017 and know i deeply regret why i opted for a ford. The sales executive mr. Shankar promised me a very speedy delivery by march 24th 2017 later he cooked up a story and requested for delivery extension to 31st march 2017. We inquired on the requested date another excuse was made stating that the vehicle is in transit and due to lorry strike they are not able to deliver it on promised date.

There were many such false promises made till date and i don’t know what is the status of the vehicle. My last inquiry was on 18th april 2017 which is almost 30 days from the day of booking and the sales supervisor mr. Manikandan again made a false promise stating he will deliver the vehicle by 21st april 2017 for sure. All i got paid back was only disappointments. Because of the irresponsible false promises made by the sales team i force sold my old car on an urgent basis to pay the down payment by the date of booking believing the promise that was made.

I had to rely on cabs and rented cars for my transportation which costed me around rupees 30, 000/- will ford or the showroom take responsibility for this? Is it a right way to do business to a customer making false promises?

I have completely lost the credibility and reputation for ford. Upon enquiring i came to know through the internal sources of hans ford the vehicle booked by me was sold to another customer who was willing to pay full cash on delivery. As i opted for ford finance is this the way to show your respect by keeping me on hold? I am deeply depressed with this act and i am filing this in consumer court for the ill-treatment. I hope the attached mail would suffice, i have waited for more than 30 days as per the company policy and still i don’t even know the status of the car. Once i get justice for my state i am willing to cancel the booking because if pre-sales service is more than bad i do not have confidence at all with the after sales service.

Finally ford have given me deep regret and i would never suggest a ford to anyone. If there is some feedback you need for your service i would just rate -1 in all areas.

Deep regret,

Maharaja r

+91 [protected]