Ford India — Worst Service Experience with Harpreet Ford, Gurgaon

Address:	122018
Website:	www.india.ford.com

Dear Ford Officials
This is a utter sadness that how Harpreet Ford, Gurgaon is looting the customers in service bills. Seems the worst hit is Harpreet Ford Company in this demonetisation & they have found the way to fool honest & loyal customers of Ford Brand.

My Ford Endeavour HR26 BM 9024 went for service on 09th Dec 2016 for routine service at 80000 kms & they insisted me get dry cleaning & misc services done to ensure they get good business. I agreed & asked them to do same. On the committed delivery schedule I reached at service centre post there phone call & they were yet do complete dry cleaning. I waited on gate for an hour & took the half done car as they said its there closing time. The issue of wheel alignment & requirement of back light was still open for unavailability of parts reasons.
Post the feedback call where I rated my experience the Harpreet Ford guys gave me a call & asked to bring the vehicle back & promised a good service. Yes they dry cleaned it well this time & I asked that wheel alignment issue has been road tested or not. They said yes & I took the car delivery.
The very next day the car stopped in my parking & while switching it on it went bad. I called them up & post a struggle to get through the right person finally some engineer visited next day in evening & said that battery has gone down. I am surprised that how could after a complete health check & re check of vehicle the battery can go down in a day that too when we got it replaced at 53000 kms. Anyways we had no option but to get the new battery installed by paying them there desired fee.
All happened & next day when I started my vehicle I saw a yellow light in engine when I called them about issue they again asked us to visit service centre. Post wasting our 4 hours they said to leave the vehicle. I had all my trust in Ford Brand since I bought my favourite car but with horrible experience today when some engineer called me & said that now we need to pay some 25000 more to repair some valve etc . I literally felt that I am on a doctors table with my heart open & he is demanding money to stitch it back. This is simply ridiculous & bad . I was planning to buy new Ford as I was happy driving it for last 5 years but with such bad team at ground I will never recommend anyone nor endorse Ford.

Do understand that a loyal customer when goes bad can be as bad as you can't even imagine. I am really disappointed & appreciate my message reaches right set of people who can intervene before I take you guys to legal.


Yogesh Huja
Managing Director
Swaran Soft Support Solutions Pvt Ltd