Ford India — worst service support from m/s cauvery ford bangalore

I am owning ford ecosport of model 2105. Now my vehicle is service due for 40 000 km service.

But the support getting and co ordination form service team is very worst. 2 times your service team booked appointment with me and assured to pick up the vehicle. As per their confirmation i was waiting at home for them but no one is turned back. I have lost my fresh morning hours at my office due to un organized commitment from ford service team
After that i have called them. Their response is "sorry for the inconvenience"
This has been repeated 2 times.
Is it ok for ford???!!!.

From now onwards, i am going to disconnect the relationship with ford due this worst experience.