Ford — Irresponsibility of Cauvery ford, mangalore

Address:

Dakshina Kannada, Karnataka

I Have purchased a brand new ford figo with a registration number KA 20 MA 3729 three months back under the dealership of cauvery ford, mangalore. They have delivered the car to me with a hairline dent on the bonnet which was covered with a ribbon on top of it. Two days later the delivery when i washed the car removing the ribbon, i noticed a very thin dent on the bonnet. When i complained this issue to the ford India, there was no response from the dealer side and when i asked about the issue with the dealer they gave me a very adamant and arrogant answer which i think has to be taken into a serious account by ford India. I being a very new customer to ford India, within the tenure of three months referred two brand new cars to my colleagues from the same company which im repenting now as they don value the customer once the car is delivered. Moreover a very big irresponsibility shown by cauvery ford at the time of PDI were in they were unable to recognize the dent. Im very sorry to say the fact that ford in our region doesn't have a good customer feedback and it is very obvious to loose the customer faith if it happens in future. As a human being anyone would be heart broken to purchase a brand new car with a dent on its body. I have decided this will be my first and last ford motor.