I have booked a Ford Eco sport with down payment of Rs 300, 000 on Feb 7, 2014. Subsequently the budget announced excise cuts on cars and all car manufacturers reduced prices of cars and passed on excise cut benefits to consumers.
However Ford did not pass on the benefit they received with excise cut on the Eco sport since the car is in demand.
I have been corresponding with Ford customer service since March 7th regarding this issue but have not received a prper reply. After a number of automated replies from their customer service, finally I received a response from a Mr Neeraj to my complaint no.[protected] that input prices have gone up. However, Ford has increased its price on the Eco sport in the past 1 year 3 times on this excuse. Post budget there has been no cause for any input price increase and so I would like to understand why Ford have passed on higher excise cut benefits to the diesel (environmentally less friendly) version and only upto inr 6000 (instead of the excise benefit of between[protected] received by manufacturer) to the more environmentally friendly petrol (1lt) version?
I have waited almost 3 months now after my down payment and would like to get delivery of my vehicle at a price with excise benefits that the Govt has given Ford in the budget.
Your assistance in getting this matter resolved with Ford will be highly appreciated by me. Was this information helpful? | 
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