Ford — Poor Quality of Ford Figo

Address:

Chennai, Tamil Nadu

It has been only 4 years of my Ford Figo and I have faced multiple issues with the CAR. The CAR is fully maintained by the Ford Authorize service center at Chennai and it was used only 20K kms till now. The CAR has a critical quality problem in terms of structural durability. All the 5 Doors got rusted within the 2 years and FORD has replaced only 3 doors and just a skin for the 4th they just touched up the boot door. I have done all types of protections recommended the by the service provider (3M underbody and paint protection (twice)). With all warranty’s are over by Now service engineer gave a shocking information that my entire underbody got rusted and advising me to exchange the car. They are telling now because they can charge any amount after warranty. A rust cannot form in just months the rust looks like has happened for years but since it is under the CAR it was not visible and they have hidden to me these many day. It is a clear suppress of information to avoid the cost borne by the company during warranty. The reason they gave for rust is I may near to shore. Even though they know very well that I’m staying far away from shore(more than 5 km from see) as I'm the first owner and they have my address where the car is registered. I too own a second hand Santro which is more than 10 years old with lot of scratches and dents but there is NO rust. This is a clear evidence of poor quality if Ford Figo and its history and service record stands for that. Service shop is just trying to wash their hands as they have an attitude of not servicing customers CAR which is more than 4 years old. To my shock the service person is telling todays CAR will come only 4 years and I have to change CAR for every 4 years. If they knew that CAR will get rusted in sea shore area they shouldn’t sell the CAR in any metro cities as all Metro cities are near to shore only or they should have some rust treated. This shows the poor attitude of Ford. I want the concerned Ford authorities to take responsibility for the Poor quality and poor service maintenance of my CAR and provide justice and take appropriate action to rectify my CAR. Please find the CAR pictures in this link http://beta.myalbum.com/album/2a5dzCD0v76d