Ford — tyre issue bridgestone 205/50 - r17

Address:

Bharuch, Gujarat, 392001

Hello,
We have purchased the ford ecosports titanium+ 2018 facelift (Gj 16 ch 6751) model on mar 29, 2018. We have driven only the 5300 kms.

On july 24, 2018 we are coming back from our family function and suddenly on speed of 40 km in city traffic 2 tyres got burst (Left front & lest rear).
We have to toe my car to showroom and then we came to know we have to replace both the tyres.

We have raise complain on july 25, 2018, still today we don't have any answer from the ford company, after 20 days.

Now a days we came to know the two more customer in my city (Bharuch) have same issue with same model car purchased in year 2018 and ford company did not gave them answer till the date!!

For our point of view first the 205/50 r17 tyre is not suitable for the same model. More over after the so many complain company's attitude is that, they do not want to resolve the issue!!

In the end our rightfull resolution of our complain is to replace r 17 alloys with the r 16 as previous model has no issue in them. Also the vehicle's purchased warranty will remain same. Or take back your dumb product and refund our full payment immediately.

Regards,
Manthan shah
+[protected]
Lapi industries
C-1, 150/3 g. I. D. C.
Phase 2
Bharuch 392015