Forever 21 — Provide me my refund

I returned two items, one in order no F[protected]Smocked Cropped Cami
Color : Yellow, Size :M, Price - 599) and other in order no F[protected]Textured Open-Front Kimono Color : Sage, Size :S/M, Price - 390).
These two items have not been refunded even after multiple requests made at the customer care number.
I need my refund as soon as possible, it has already been very late.