[Resolved] Fortis Healthcare — Extreme commercial activity and fleecing customer by fraud

prana10

from Gurgaon, Haryana

Address:	New Delhi, Delhi, 110088
Website:	www.fortishealtcare.com

UID[protected]

my recent experience with Fortis has been an eye opener, i have realized that Fortis is totally commercial oriented with little or no regard for Patients.

My wife pain in Left chest area and Doctor Sunil Mangla recommended to shift to Fortis and keep under observation. I went to emergency and believe me the patient had to walk as there was no one available to take patient, i requested multiple times but none came . My wife was kept in CCU and later shifted to a shared ward, and they did multiple tests including HIV, and other tests which as per the TPA and the Insurance policy are not needed for Heart problems, The hospital knew well that these claims are not supported by Insurance, that is why they take advance of 10000, and they tell you that they will refund this and then they do these tests and inflated my bill even above their own original bill at time of payment. i escalted to Menakshi Popli in customer Welfare, she was not even ready to listen to the issue but started saying that hospital and its staff are not aware about what tests are needed for heart patients.

Fortis Dietician recommended a non fatty diet to my wife, but she was given Cheese and mayonaise sandwich, i am sure the mortality rate of hart patients in extremely high in Shalimarbagh Fortis.

Was this information helpful?

No (0)

Yes (0)

Mar 6, 2017

Complaint marked as Resolved

Fortis Healthcare customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2017

Fortis Healthcare Customer Care's response Dear Prana,

We sincerely regret the inconvenience caused to you.

We understand that the representatives of Fortis Hospital, Shalimar Bagh, Delhi have reached out to address the said concerns.

The treatment provided to the patient was best in patient’s interest.

Patient Confidentiality is one of the areas o[censored]tmost concerns to us, therefore request you to share the convenient date /time to schedule n in-person meeting to address all your concerns.

You may share your convenient date/time by writing to us directly at [protected]@fortishealthcare.com.

Thanks & Regards,

Fortis Healthcare

Aug 01, 2017

Updated by prana10 why was aids test done for a heart patient, who didnt have any heart problems ?