[Resolved] Fortis Healthcare — Walk-in - Doctor/Staff guests gets priority | |||
Dear Fortis Team, Today I went to see Dr. Shankar (ENT Specialist) at your Chennai Hospital. This is my first time visit to Fortis. I am having severe pain in my left ear and went in between my work to see the Doctor. I paid Rs 600 including Rs 100 Registration fees. The staff informed me that there are 3 patients before me. I waited for more than an hour and noticed that people coming after me are allowed to see the Doctor. I also noticed that they did not pay any fees at the counter and were directly going and seeing the Doctor. I also raised the concern with Mrs. Lakshmi and she could not do anything regarding this. It looks like the staff's guest get the priority. I then approached Mr. Joseph and he helped me in refunding my Rs 600. I took some time off from work and had a very bad experience with your staff service. I will never advise Fortis Malar Hospital to anyone as this is the worst service I have ever seen in such a reputed hospital. Your staff just wasted my time and after all the travel, I'm still in lot of pain and searching for another hospital. Regards, Vikas Was this information helpful? | |||
Complaint marked as Resolved
Fortis Healthcare customer support has been notified about the posted complaint. Verified Support May 06, 2014 Fortis Healthcare Customer Care's response Dear vikasverma78
Thanks for sharing your feedback. We request you to email you complete contact details at [protected]@fortishealthcare.com and mention this link in the email https://www.consumercomplaints.in/fortis-healthcare-walk-in-doctorstaff-guests-gets-priority-c891298 so that we process it further and let you know.
Best Regards,
Fortis Healthcare Team.
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