| Address: | Fossil India Pvt Ltd, #621,12th Main, HAL 2nd Stage, Indiranagar Bangalore 560008 |
| Website: | www.fossilcare.com |
I had a Fossil wristwatch: CH2990. I bought it a few years ago from a retail shop: Watch Station, Indira Nagar, Bengaluru. The actual cost of it was ₹13000. But, there was an offer and I bought it for over ₹8000.
Recently, there were some minor scratches on its glass and the strap got torn. I, therefore, handed it to Mr Viraj at Fossil Exclusive Store, Pheonix Mall, Pune for repair service of the watch on 13 June 2022. He said their server was down at that time and asked me to take a picture of the service card and my watch (attached). So, I got the email from them with the service form on 15th June 2022 (attached) Service Order No.: SVO425686. Email case No.: 04789434. But, when I checked on the Fossil Care website: https://www.fossilcare.com/my-repairs/, they mentioned that the watch had stoppage issue. They were wrong about it. It was working perfectly fine. I emailed them regarding that and they also confirmed that the watch was fine except that they will be changing the glass and strap (email screenshots attached).
It has been a very long time without their response. A few weeks back I spoke to their customer care. They said that my watch had stoppage issue and cannot be repaired so they will give me a depreciation voucher worth 2079 rupees for that and I have to buy a new watch (screenshot of Fossil care website repair summary is attached). I emailed them that they were committing fraud but they haven't responded yet. I also chatted with their customer care. Mr Abhishek (from customer care chat) told me that he will look into it 12 days ago. I have the chat transcript as well. So far, there is no response.
Refer to their emails' screenshots and service forms. It was very clear that the watch was working perfectly fine and there was no stoppage. I only needed Strap and glass change because of scratches. There was no breakage of any sort. If there is now, their technician might have done it. And they are stealing my watch. This is Fraud. I am also attaching the picture I had taken while I submitted the watch at Fossil Store and the receipt I received from them. There is no mention and proof of stoppage or any kind of breakage. I need my watch in perfect condition now. They took too much time and are trying to scam me. There was no intimation from their end as well.
Contacts: Kalaivani S, Fossil Customer Support Team, service.[protected]@fossil.com, [protected]@fossil.com, https://www.fossilcare.com/my-repairs/, linkedin.com/in/pulkit-goyal-a4115b77, linkedin.com/in/paul-ruban[protected], linkedin.com/in/johnson-verghese-327964b, Abhishek.
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