Franch Express Courier Complaints & Reviews

Address: Jafferkhanpet, Chennai, Tamil Nadu

I have sent a medicines from chennai to periyakulam on 27th. They told the receiver wil receive it surely on nxt day itself... But stil nw receiver is
Expecting the medicines to be recd... If i cal to the numbers they have given none of them is telling the responsible answer... Even i went to the courier centre directly they said the customer care centre also got closed and wil inform the status after that... But stil nw i dint get at least a phone cal... Very worst service

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Address: Tirupattur vellore, 635601

My consignment number :[protected]
I not received my stuff... On 27th may the courier was dispatched from madurai to tirupattur 635601... But i not recived my stuff make as soon as possible to get my stuff today to tomorrow otherwise i will take action legally on the company by veeramanikandan. K
Contact number : +[protected]
2nd number :+[protected]

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I ordered a saree and sent to my customer. The product is undelivered. I checked the status also. There is no udate in the status. I tried all the numbers regarding tht courier. Tht person is not at all attending the calls. Consignment number [protected]. There is no response from the courier office.
St courier wallajabad [protected]. He is the responsible for tht area parcels.

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Address: Chennai, Tamil Nadu, 600043

I sent an envelop courier through franch express (Chennai) on 12 april, today is 24th may still it is not delivered.
I took a follow up like anything, they are not responding properly, infact they said it is already delivered (This statement was from higher official from franch express).
Initially after 10 days i tracked through consignment no, it showed it reached to pune (Maharashtra), they misrouted it and they gave me pune official number, that guy informed me he got this consignment mistakenly and he forwarded it to indore hub on 25th april after that no updation on their tracking system, somehow i managed to get indore official numbers, they said they have forwarded to bhopal one month before.
Again i called bhopal officials, into their record it is showing they received this courier but it is not delivered. I enquired where is my consignment, they are not in a position to provide justified explaination. They are saying we received this dock here but its been a month now we are unable to find your dock, its misplaced.
After a month barely it reached to bhopal and blue sky services[tie up with franch express] they misplaced my dock.

Very pathetic service and i am totally harrassed.

Consignment no: [protected]
Delivery address: jeewan motors pvt ltd
Near sbi lho arera hills, hoshangabad road
Bhopal, [mp]
462004

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vasanthiii

from Mumbai, Maharashtra

May 27, 2019

Hi this is vasanthi my parcel not received this is tracking I'd [protected] may 13 my is gundy hub service check my tracking I'd were it my Parcel still iam not received iam totally fedup ur service please check and send my parcel to my address my contact no [protected]

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Address: Tirunelveli, Tamil Nadu, 627751

Hi,

I'm put a parcel from chennai to kadayanallur, last 3 times they are not delivery into my address. Every time my self only went the office and took my parcel. I asked to them why you pepole are not deliver the paracel in mentioned address they said we won't send big parcel into the deliver address. Tou should take the parcel from your own arrangement otherwise put into cargo services like that they said.

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Address: No-4 ananya kuteera , 2nd a main, Bairaveshwar nagar nagarbhavi main road, Banglaore - 72, 560072

Spell bee international from chennai has sent a packet with books for exam on 28th feb and delviered to nagarbhavi bangalore - by dinesh on 4th march but still not recieved

Awb no - [protected]

Since morning i am in touch with dinesh - [protected]

But he is extremely arrogant and unhelpful and directly saying that i can complaint to head office as he is not resposible,

This book is for attending exam fo rmy kids and i need it asap

My mobile number — [protected]
Bharati naik

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Address: Ernakulam, Kerala, 682306

Franch courier pod # [protected] and [protected].

The ernakulam office of this courier is continuously making sure that my parcel containing a medical device for an hospital use sent from chennai on 19/3/2019 is not getting delivered. I have been waiting since 21/3/19 for this parcel, and continuously following up via phone calls.
Every time the office in charge either gives some drivers number or as if i am at fault disconnects saying you wait for the (Paid) service or come here and receive.
And the driver whom i contacted was using all his energy shouting and using slur words at me asking to wait or get the delivery at his place of choice.
Adding salt to the injury, is the fact that on 16th the same parcel was booked at this courier, they sat on it till i called and enquired on which on 19th they returned it back to the sender in chennai and he again being assured that it will get delivered without any issues booked it again there.
This is the worst service i have ever had from any courier in my life. Their office here behave most unprofessionally and even more worse - arrogantly. They even threatened me to throw the parcel away if i complaint. Hence writing this mail and registering my complaint at national consumer help line (Complaint # 122471) and if not delivered tomorrow 26/3/2019) will physical file a complaint at ernakulam consumer court.

Regards
Suraj c nair [protected]

Franch Express Courier customer support has been notified about the posted complaint.

Mar 25, 2019

Updated by Suraj C Nair Franch Courier POD # [protected] and [protected].

The Ernakulam office of this courier is continuously making sure that my parcel containing a medical device for an hospital use sent from Chennai on 19/3/2019 is not getting delivered. I have been waiting since 21/3/19 for this parcel, and continuously following up via phone calls.
Every time the office in charge either gives some drivers number or as if I am at fault disconnects saying you wait for the (paid) service or come here and receive.
And the driver whom I contacted was using all his energy shouting and using slur words at me asking to wait or get the delivery at his place of choice.
Adding salt to the injury, is the fact that on 16th the same parcel was booked at this Courier, they sat on it till I called and enquired on which on 19th they returned it back to the sender in Chennai and he again being assured that it will get delivered without any issues booked it again there.
This is the worst service I have ever had from any courier in my life. Their office here behave most unprofessionally and even more worse - arrogantly. They even threatened me to throw the parcel away if I complaint. Hence writing this mail and registering my complaint at National Consumer Help line (complaint # 122471) and if not delivered tomorrow 26/3/2019) will physical file a complaint at Ernakulam Consumer Court.

Regards
Suraj C Nair [protected]

franch courier - behavior of cochin center staff and purposeful delay in parcel delivery

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N

Nizar Manzel

from Chennai, Tamil Nadu

May 27, 2019

I need my important slip which is send by the French Courier is not receiving yet, I have tried so many timed to the Courier person and the related department none of them responds properly, Due to this delay my business is affects lot, How I have to escalate complaint to receive the cover,

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Address: P.NO.7 ,1ST FLOOR, 10TH STREET , SAKTHI NAGAR, Kanchipuram, Tamil Nadu, 603002

From feb 19 to march 19 some of my suppliers started making supply thru franch express courier. The courier people didn't deliver me the parcel and also didn't even inform me on phone too. After i got awb no. From my supplier and i went to src and inquired, but again simply they said nothing came on the name i said. Then i showed the awb status on my mobile, after that he ringed to hub and confirmed that parcel was left in the hub itself.

Later the same thing happened again on same week. I got 12 parcels from 15th feb 2019 to 08th march 2019. Until this day not even single parcel was delivered. No response from customer care also.

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anbuselvi c

from Attur, Tamil Nadu

Mar 14, 2019

I yet to receive my courier because the send mistake to my mobile number[protected] instead of they wrote my office landline[protected] number to mobile number. so i can't receive my parcel yet too. kindly track and as soon as delivery my parcel. my shipping tracking no: [protected].

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S

Shaiju Punnakunnel

Mar 19, 2019

I didn't get my product

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Whenever we demand invoice for payment either sivakasi or madurai franch express people are simply saying that invoice will be delivered within a day or two. But they are not to do so. You may verify and found this correct if you check our account. We request you to please instruct the concerned people to generate and deliver the invoice within the stipulated time enabling to avail the gst amount.

Thought we are eager to settle the amount they are not willing to avail the payment for the invoice.

Sorry for the inconvenience caused to you in this regard.
Sivakasi, anil fireworks factory staff: k. Venkatesh

Franch Express Courier customer support has been notified about the posted complaint.

Mar 07, 2019

Updated by anil fireworks more than one and half month have been passed we are not yet received invoice for the month of January 2019. Your quick action will be highly expected in this regard.

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Address: Chennai, Tamil Nadu, 600063

Hello sir/madam,
Tracking no [protected] franch express.
Booked on 26th feb 2019 in tambaram. Consignment could not be tracked. Not showing status online. We approached manager dillibabu, he is saying consignment lost and could not trace. Not picking our call to answer. Highly irresponsible behaviour. Can you pl look into it? It is really urgent.

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Address: Chennai, Tamil Nadu, 600087

To mr rajesh,
Franch express docket details: [protected] dt 30/07/2018

As per courier docket, material was dispatched to customer, but, the customer has not received the material.
When i ask for customer signature, you denied and told material was not dispatched. And no proof

We are following through dolphin enterprises for loss of materials, and i personally visited your office,
I gave letter head complaint, along with franchise courier copy, copy of invoice, along with e-way bill.

Last month also i gave again letter head complaint with all relevant documents, (Letter head request, franch express docket copy, invoice, e way bill)

No action has been taken till date even after several requests.

Request you to reply on or before 28/01/2019.

Please respond.

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Address: 606811

Dear sir,
Herewith complaining that, 19/01/2019 one courier is send from chennai order id : [protected] to thatchampattu indian bank, but till now item yet not delivered, i asked to tiruvannamalai office, they told to me that item misplaced by their side, and one phone no is given by them that belonging to manalurpettai office. Then i contacted their office, said the details to them,, "after 1/2 hour we will say the details. So you call later" said by them. Then i called not responding. So please help me.

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Address: Chennai, Tamil Nadu, 600061

French express told me that a courier would be sent from chennai to hyderabad in one and half day. They failed to do this. I have sent it on 23rd jan 2019 and still it hasn't reached. After a lot of follow ups and delivery guy calls up and says he can't come and he doesn't have a smart phone to even send the location. And the customer care people do not treat the customer well, rather hang up even before listening fully

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Jan 30, 2019

Updated by vardhani p Still there is no information from franch express

Jan 30, 2019

Updated by vardhani p Tracking number is [protected]

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Address: Chennai, Tamil Nadu, 627117

Dear sir,
I have sent my consignment on 25 jan 19 from chennai to vallioor,

This consignment not yet reached almost 4 working days, normally by professional courier it used to reach the next day.

Customer care no[protected] is not valid no ring is going to track the consignment,
Tirunelveli no :[protected] ringing but no one picks up.

How shall i track whom to contact,

Such a worst service, would not recommend or use next time

May 10, 2019

Complaint marked as Resolved

Delivered

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N

nandhu015

from Mayiladuthurai, Tamil Nadu

Feb 12, 2019

Booked on 8th at Erode and not yet delivered.

No one answers properly to my inquiry,

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Kameshhari

from Eraniel, Tamil Nadu

Feb 28, 2019

They not delivered on time.stil now time is 6.50pm previous day sent courier from covai to Madurai, last Saturday also I sent a cover to trichy Monday will be delivered in trichy but today only delivered.

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Kameshhari's reply, Feb 19, 2019

Contact number also not taken

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Address: 560093

Website: Consumer complaint

Hi,
Could u pls keep attention to my issue. I sent one consignment from banglore to Mumbai on 3rd Jan 2019 with tracking no ([protected]) but it's not been delivered at destination. Even I tried to reach customer care no [protected] & [protected] it's shows wrong no. I had sent my original documents & had a faith on franch courier. But never expected that the worst ever service I will get from them . Very poor service.

I would suguest to all not to prefer this courier. Very worst service I have seen in my life.

Hope my problem will get sorted out soon . Pls do reach me on [protected].

Thanks,
Unsatisfied customer.

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Address: 643001

I have sent my courier in franch express courier pvt. Ltd on 10 th january 2019, it was delivered on 11th jan 2019 to ooty office and its ready for delivery. But they still not deliver the courier (16 th jan) and if we called them for courier they talk rudely and they told will not deliver now. How long we need to wait for this courier delivery. Please help us to get my courier deliver.

Courier shipment number : [protected]

My contact no : [protected]

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Arunkumaran B

from Bengaluru, Karnataka

Jan 17, 2019

The worst courier service I never ever crossed in my life. I wont use this and will not suggest to anyone this courier service.

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Address: 605109

My consignment number - [protected]
It’s been crossed more than 5 days
I start my courier on 8th evening from kandanchavadi / ks agency. They told me service is available for pincode is 605109 and it will delivered with a day. I try customer care nos ‭[protected]‬ after 14th called pallavaram branch update me regarding parcel is in pondy and contact nos for pondy branches manger[protected] they are not good worst response. Track my courier i don’t know were it is.

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S

Sriniva Radhakrishnan

from Chennai, Tamil Nadu

Jan 18, 2019

Last four days a tapal consignment no as aboue not delivered.regarding with we have contact your courer offices as ph.no below.but they do not properly respond.kindly arrange to track and deliver my tapal

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Address: 626001

I have booked letter along with medicine worth rs600/- to chennai from virudhunagar office vide recipt. No.[protected] on[protected]
The letter was not deliver to the right person misplace to deliver to some one
I have given complaint letter to the virudhunagar office. So for no response for the letter

Make arrangement to return my letter with 600/- rupees medicine it is very urgent do needfull

V. Narendran
Date[protected]

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Address: Chennai, Tamil Nadu, 600077

Two consignments sent from tirunelveli to chennai vide con. No.[protected] & 286 on 31.12.18 & after 8 days till 8.1.29 it's not delivered. Customer complaint not attended ; mail sent to ids as per their web page id [protected]@franchexpress.com & [protected]@franchexpress.com returned with out delivery. Very very worst service. Pl don't use this courier. Vembu s

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N

naga_1976

from Chennai, Tamil Nadu

Jan 14, 2019

Consignment no. [protected] dt.02.01.2019, which is booked through franch express for udhagamandalam 643001. No information about consignment

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Address: Tumkur, Karnataka, 572107

Website: www.franchexpress.com/contact.html

Hello,
I have sent a courier from mangalore on 28.12.2018 to tumkur. The courier contains birthday gits to the receiver. Before sending the courier i have checked with the mangalore office and they told it will be delivered in the next day so that the courier will be received before the birthday. I was tracking the courier and in the internet it showed that material reached tumkur which is the destination on 29.12.2018. I have tried to contact the courier service and sent emails to them to deliver without any delay. But till today (01.01.2019) the courier has not been delivered. When i contacted the office or customer care number they told its holiday for them and they are least bothered. The lady who received the call told me that she don't bother for any complaints.in my life time i made several couriers and this is the worst courier. No commitments, no contacts, no proper emails response. My courier awb is [protected].

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Franch Express Courier Complaints & Reviews

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Franch Express Courier reviews & complaints page 16

still not recd my things

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courier missing

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product delivered. no update in status

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almost 2 months, still waiting for my courier

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they are not deliver into the address

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books not received for exam

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franch courier - behavior of cochin center staff and purposeful delay in parcel delivery

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misbehavior with customers

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payment invoice not yet received for the month of january 2019

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consignment lost

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loss of material

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irresponsible answer for asking details for delaying of delivery

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I am complaining about their service and delivery

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my consignment not delivered - doc no :22026319361

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consignment not yet delivered.

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courier not delivered and the person talked rudely to us

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courier is not delivered

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non delivery of letter along with a medicine

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consignment s not delivered

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worst courier service

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