Franch Express Courier Complaints & Reviews

This parcel was despatched from surat to mettupalayam in coimbatore district. The parcel reached mettupalayam but customer was not intimated, holding status for two days and returned back. No call to the sender for clarification also. However, the return parcel status shows in-transit from 26 july. None of the numbers in your website are reachable. The sender has not received or neither has the recepient. Need details of the same the parcel status and forward to the sender will be appreciated. Please deliver it to the sender asap.

Dear sir/madam,

Docket no. [protected]

The above courier book on 01.08.18 from chennai to srivilliputhur. But still not reached the receiver.
Please tell me how many days required to deliver the courier from chennai to srivilliputhur.
I have called all your contact numbers. All the numbers are fake, not reach
Able, workless and worthless.

Nos. Are[protected], [protected].
In your website, there is no contact nos.
I appreciate this type of service at all the time.
It will help you to close your business.

Hi myself sriram, my frnd sent me a courier from krishnagiri to chennai, which has more important material (consignment number:[protected] ) it should be delivered. i called multiple times to chennai, krishnagiri, local office reg my courier status. but all are vain, my courier tracking number not yet mapped, i.e it is still blocked in krishnagiri itself..it supposed should be in chennai yesterday itself.

one of the worst courier service, even i receive today, it is waste. but still i don't have any clue where is that clue.

cust support number is not reachable., really pathetic service.

Dear sir / madam,

My self bhasuwan s/o sh. Rakesh chander jain from chennai - 6000016 vadapalani tamilnadu.

My firms name is jain advertisers, i m running a courier business since 2003 in nakodar. My service tax registration number under courier service is adppj6290fst001

I was applied a franchise for franch express courier & cargo ltd. For vadapalani, chennai

For this franchise...

On 16/04/18, I had booked a courier from Madurai, for delivery to Chennai (Kavi Bharathi Vidhyalaya School, TH Road, Thiruvottiyur).

Today it's 26/04/18.It has been 10 long days and the courier hasn't been delivered yet!!

The courier contains important documents that had to be signed and submitted immediately. It was supposed to be delivered with priority.

When the courier wasn't delivered even after 2 days from date of booking, we begun following up with Madurai and Chennai office about the status. We've got in touch with your Head Office, Thiruvottiyur Office. The response is very bad.
They seem to have misplaced the parcel. There is no seriousness in their response even after this being an important document that has not been delivered for 10 days!!

Now, we want an immediate, prompt and serious update on the exact location of the courier and when it'll be delivered.
I have to receive this update ASAP!!

The home page of France Express's web portal reads...
" Your packages, letters and cards will be delivered very promptly and safely to your reciepient hence there is no need to worry of your delivery being misplaced anywhere else.
We will be in a position to give you the status of your consignments at any point of time, as we track all the consignments hrough inter-linked computer systems, as all our consignment slips are bar-coded Our R&D dept is continuously in the process o[censored]pgrading and modernising our tracking system to give better service to our clients "

I guess it's time to answer these questions before making such false commitments to your clients..

1) Where was prompt delivery?
2) Where was safe delivery? They seem to have misplaced the courier!
3) Why couldn't your interlinked computer system track the location of the now misplaced courier??

And worst of all none of the email IDs on your website for Customer Care actually exist! Do you even know what Customer Care is?

Mmhrc madurai - quality control section has sent one letter related to my father's treatment to my home address at paramakudi on 17/04/18. Till now (19/04/18) 2000hrs we are not in receipt. Letter reached paramakudi couier office on 18/04/18 and now purposely delayed to hand over at my home. From madurai to paramakudi, it will take 2hrs by bus//but after making so many calls, still they could not deliver//a senior citizen // thank you //

The following few lines are brought to your information. I booked a cover on 27.03.18 through your courier service to madurai vide your receipt no: [protected]. While the cover reached the addressee, they were surprised to receive cover torn and stapled.

I have been booking this type of document to the same addressee every month for more than 8 years through your courier service. But this time, the booked cover is tampered which will be of no use to the thief who did this. Usually, i never staple the cover, but paste the mouth of the cover with gum. But this booked cover is torn at the other end and stapled after stealing the document.

The addressee was so kind enough to inform me about this and have taken pains to send the empty cover by post which he received at his end in the tampered condition.

This kind of act not only spoils the name of your firm, but also breaks our long term relationship. Anyhow, i am lodging this complaint against you to find out where this kind of incident happened.

Courier no: [protected].
When i telephoned to [protected]- guindy office about non delivery of cover, they told that it was delivered on 11.04.2018. But it was not delivered.
Further, they gave me two telephone numbers [protected] & [protected] and wanted me to contact them. At 4.00pm both the phones were switched off.
Later on guindy office also did not respond to me.
The above cover was sent by sbi containing an appointment order, which has got a dead line to report. The same, i communicated to sbi.
Will you please look in to it?
Kvr murthy
[protected]

We have sent a Consignment in the month of February 2018. But till date there is no response from franch express courier.

Please find the Despatch detail below

POD number : [protected]
Despatch date : 03/02/18
From : Equitas Koothandan branch, sivagangai

Customer got irritated and complaining us for non receipt of Consignment

By
Anand
[protected]

Anjani courier tracking number [protected], received at coimbatore on 1st april and still i have not received my parcel, when i asked very harsh reply only i got, irresponsible answer making me irritating, they don't have any responsibility over the item they receive, i want to know the proper reason for holding my item, otherwise i will suit a complaint again

Sir/madam,
I am venkates, komarapalayam. Really i am unhappy with your courier service. My party send the courier on 31 march. Today is 4th april. Still i am not get that courier and no information (By mobile also), no respectable answer. Really upset your courier service. Compare with other courier, your courier service is very worst and irresponsible service. Please take care otherwise we want to change the courier. I don't know that problem is only komarapalayam or allover...
Courier number :[protected] from chennai.

I had booked a courier through franch express courier to the below mentioned address
R. Swaminathan,
A58 kalimuthu nagar,
Tn housing unit,
Annalagragaram,
Kumbakonam-612401.
Tracking id: [protected]

When i checked the the tracking status, it was showing delivered.
But still the courier dint reach the consignee..
Can u please check with ur kumbakonam office and confirm the same. The delivery date shown in the tracking was on 06.03.18.

But still now that is 07.03.18 09:00pm we dint receive the courier to the above said address.
It is very important and urgent for us. So pls i request u to check into this matter.

I have booked one consignment from chennai to bangalore. (Ref. No.[protected].)

(To address: courier address: zerodha, #153/154, 4th cross, jp nagar 4th phase, (Opp. Clarence school), bangalore - 560 078).

Customer is asking me when the consignment will be received. And i hope french express will deliver a consignment as soon as possible. But still now the status is showing as "out for delivery".

Will you able to deliver this consignment at right to right person?
Will we continue our booking with french express?

Please let me know when it will be delivered to my receiver.

Tracking no.[protected], 4th january 2018 this couire not received till date, (13th january) & this address for this

Anusha mokireddi
Add: flat n:102, sri sai kuteer, plot no:50/b, near little angels pre school, sri laxmi nagar colony, manikonda
City: hyderabad
State: telangana
Pin code: 500089
Ph:[protected]

From
Sonali
[protected]
Please slove my problem in urgent base,
I waiting for ur replay,
Thank u

I have booked the parcel in franch express courier udumalpet branch on 10th dec 2017 to bangalore

Still now the parcel is not reached, please see the following issues

1. Online tracking not working till they deliver the product
2. Customer care is worst service, they wont pick the phone even they pick wont speak just cut the call
3. Online complaint not working
4. Totally the worst service

Irresponsible courier service

Dear sir.,
I have been sent one courier from my company to state bank of india, gopalapuram, mannur branch, coimbatore,. But till now my courier not reached
To the destination. I have called more then 40 times this numbers. Some times not picking my call & some women picked my call but she did't answered properly. So please respond to me immediately. Otherwise i will book case to french express.

Hub[protected], [protected], [protected]

My consignment no:[protected]

Thankyou

This is manikandan from jayaselva electronics, i am doing 5 years business with franch express courier, on 25.11.2017 we booked a courier to mumbai docket no:[protected] till date not delivered no response from the following phone numbers [protected], [protected] & [protected] very worst response and very worst behaviour of customer care executives in chennai, without information putting our call hold, have u heard the call holding ringtone of chennai office it is irritating, totally upset and we faced 2 lakhs loss because of courier not delivered before month end, i need proper reply else i will file a consumer case and i need compensation of 2, 00, 000 which i lose by your worst business dealing, is this proper response for your 5yrs regular customer

A letter sent through your virugambakkam branch by local courier on[protected]Friday) at 9:30 a. M wide consignment number - [protected], has not been delivered to the addressee, as per the track record, which means a local courier sent in 17th november, 2017, has not been delivered to the addressee even after a gap of 6days. To know the status of our letter we contacted to your virugambakkam branch (Contact number[protected] and a person named ms. Ragavi told us that she cannot extend any help to us in this regard and we can very well lodge a complaint about her to your office. We have personally contacted her and whenever we telephone to her she is abruptly cutting the call saying that she cannot be held responsible.

We never expect such sort of abrupt behavior from a person who deals the public, especially in courier service. Yours is a customer oriented service office and if customers are being treated as excess by your organisation it is going to be a black mole on the reputation of your firm.

Now your are requested not to deliver the letter to the addressee as it will not serve the purpose and return us the courier as it contains court matters.

In case we do not receive a proper and immediate response from your office we will not hesitate to take up this matter to the newspaper media. We hope you will not force us to take an undesirable step and will respond immediately.

It is pertinent to mention here that such justified request cannot be overlooked either by you or your virugambakkam branch franchise office. We hope you will settle this issue in an amicable manner by a responsive reply.

Sir, i've received the following mail from icici bank. Dear customer,

Greetings from icici bank.

We would like to inform you that cheque no. 204602 deposited in your icici bank account xx8740 has returned and has been dispatched to your address through franch express courier, awb [protected] on 18-nov-17.

Looking forward to more opportunities to be of service to you.

Sincerely,

Customer service team
Icici bank limited.
I would like to inform you please ask them to redirect my courier to my following new address. Plot no.3/ f5 srinidhi appt, srinivasa nagar, kathirvedu, puzhal popst, chennai, 600066. My mobile number is [protected]. My email [protected]@gmail.com

My courier booking tact no: [protected] dated 04/11/2017 at kelambakkam. I was tremendous follow up with your team but courier not delivered so far. Because of this undelivered courier issues i got loss of rs.3, 00, 000/-. If not delivered today[protected] before 1 pm. I will move to the court for claim of loss and please cancel the kelambakkam dealership.

Rgds,
P. Murugesan - advocate
Madras high court.
Cell no. [protected]