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Franch Express Courier Complaints & Reviews

www.franchexpress.com
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Updated: Jul 12, 2026
Complaints 416
Resolved
29
Unresolved
387
Bad 😕 It seems that Franch Express Courier has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Franch Express Courier reviews & complaints page 4

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K
Kesavanraja
Jun 12, 2023
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Address: Veppur hub, Tittakudi Taluk, cuddalore District

Totally waste to use Franch Express Courier.
I used to send a courier on 7th of june 2023 from chennai to cuddalore district.
Their near by hub is Veppur.
but they are not delivery the product and even not picking the call.
harshly they are speaking to customer whether they won't delivery the product as they promised date.
I called them 20 times of 9th of June2023.
not picking a single call. I use to sent tablets, they told next of day of courier date will be delivery to destination.
but didn't send the package on 4 days of courier date.
totally waste.
no response from customer care too[protected].

Morning 11am they are telling they will delivery the courier to destination.
The same day evening 6.49PM they are told they won't delivery to the destination.

What is this??.
I called this person,[protected], Veppur hub.
His name Senthil Kumar I think so.
Franch Express Courier customer support has been notified about the posted complaint.
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    P
    Prasanna29
    Jun 10, 2023
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    Address: guduvancherry, chennai

    I have sent the cycle as a courier from Chennai to thiruvarur via franch express on 23/5/23. still have not received that courier. they are not responding properly I have paid 1000 rupees as the charge and they were not even replying it. please help me to sort out this problem.
    Franch Express Courier customer support has been notified about the posted complaint.
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      N
      Nallavanuku Nallavan
      May 21, 2023
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      Tracking id : [protected]
      Consignment Despatched from egmore on 16th May 2023, today is 20th may 2023 still not delivered.
      Delivery location within Chennai.

      All details of receiver were given clearly...
      No response at all from Tiruporur branch..
      Franch Express Courier customer support has been notified about the posted complaint.
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        Y
        Yamuna_123
        May 17, 2023
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        SKHT.
        My package was sent with the consignment No: [protected] on 14th May. I have been waiting for my order since 14th May. When i last checked the the tracker is showing the location as Tirupati. and it was showing Scheduled for next day from last two days. why the delay..too bad experience from this company.. One of your member from Tirupati responded and said my package will be delivered on May 16 Night but still I didn't get my package, in the tracker it was showing still it was in Tirupati. Other than him no body is responding the calls also..

        I need the solution..
        Please Respond quickly..
        Franch Express Courier customer support has been notified about the posted complaint.
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          G
          Gyan Impex
          May 10, 2023
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          Address: Madurai S S Colony

          Two Couriers Were Booked for the Same Destination (Chennai to Madurai) The courier was sent on 6th May 2023. Still, it has not delivered. Today date is May 10th, 2023. Origin place of this courier service is Chennai. And it was supposed to delivered to Madurai. But it is not yet delivered. As you can see the courier was out for delivery on May 9th, 2023, Still They Are delivering.
          no one pickup phone calls. Poor management
          Franch Express Courier customer support has been notified about the posted complaint.
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            A
            Aalok2779
            from Chennai, Tamil Nadu
            May 7, 2023
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            Address: Chennai

            I booked a consignment from Chennai to Bangalore but I received my consignment in fully damaged.so i want my consignment in original condition.otherwise i will take legal action..
            +1 videos
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              S
              Shamziya
              May 6, 2023
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              I have been waiting for my order since 1st May. When i last checked the the tracker is showing the location as SR nagar BLR. Then why the delay..too bad experience from this company..no body is responding the calls also..

              AWB :- [protected]
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                N
                nikshuk
                from Palakkad, Kerala
                Apr 24, 2023
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                Address: palakkad

                This is the worst courier service i have seen. contact number provided in the website are not existing or not responding. concerning people is also not responding. they are delaying as much as possible.
                Franch Express Courier customer support has been notified about the posted complaint.
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                  K
                  Krishna Mohan E
                  from Bengaluru, Karnataka
                  Apr 24, 2023
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                  The parcel that was sent on 17th April from Chennai to Bangalore is not delivered to our address yet. The tracking number is [protected]. The update we get all the time is that the parcel is in SR Nagar branch. When we said we'll go and pick it from the branch, the reply we got is that they are searching for the parcel. I don't know how to proceed. Kindly resolve the issue at the earliest as those documents are of much importance for my child's education.
                  Franch Express Courier customer support has been notified about the posted complaint.
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                    J
                    [email protected]
                    from Chennai, Tamil Nadu
                    Apr 22, 2023
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                    Address: Mogappair, Chennai, Chennai, Tamil Nadu

                    I had a courier to be delivered in Mavelikkara.
                    But the courier is not yet delivered and the staff at chennai and Mavelikkara are not giving proper response.
                    Booking Date :[protected]
                    Booked from : Chennai
                    Delivery destination : Mavelikkara
                    Consignment Number : [protected].
                    Franch Express Courier customer support has been notified about the posted complaint.
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                      R
                      Richa Pengoria
                      Apr 15, 2023
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                      Tracking number [protected] is not delivered yet...nobody is replying
                      Franch Express Courier customer support has been notified about the posted complaint.
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                        R
                        Richa Pengoria
                        Apr 14, 2023
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                        [protected] consignment still not delivered yet...noone is responding on given numbers..
                        Franch Express Courier customer support has been notified about the posted complaint.
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                          R
                          Richa Pengoria
                          Apr 14, 2023
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                          [protected] is not delivered its returned without any update...and no one is responding on given numbers.
                          Franch Express Courier customer support has been notified about the posted complaint.
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                            M
                            Maruthi865
                            from Karur, Tamil Nadu
                            Apr 6, 2023
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                            Address: Karur to Thoothukudi

                            I sent a courier before 6 days still not yet sent to the receiver site
                            Franch Express Courier customer support has been notified about the posted complaint.
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                              A
                              Aarthi radhakrishnan
                              Apr 5, 2023
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                              Address: Coimbatore

                              The item has not yet delivered. It was sent on 4th march. 30 days over.It has returned back to coimbatore sowripalayam. Photo is attached.. I have contacted the contact number they have provided[protected]. He has given another number [protected]. Both numbers are busy from past 45 mins. When my cousin who has send a courier contacted service point they are asking for Rs 5 that should be done through online mode not offline mode. Why we need to pay extra even if we have paid the courier amount. Please give back the item to us. And kindly do the needful.
                              Franch Express Courier customer support has been notified about the posted complaint.
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                                R
                                Raj2601
                                Mar 31, 2023
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                                Address: No.131/132 .. Rajiv Gandhi road sholinganallur Chennai 600119

                                29/03/2023 on date one courier booking for Cuddalore to Chennai (sholinganallur), but courier not received for this time and sholinganallur brach french courier no response and avoid for my call, , so pls complaint registere this complaint, give to my courier, , thank-you
                                Franch Express Courier customer support has been notified about the posted complaint.
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                                  N
                                  nirmala.kv
                                  from Chennai, Tamil Nadu
                                  Mar 28, 2023
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                                  My Parcel : [protected] not yet delivered.

                                  It being more than 10 days.

                                  Please do needful
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                                    N
                                    nirmala.kv
                                    from Chennai, Tamil Nadu
                                    Mar 28, 2023
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                                    Parcel Number: [protected]
                                    I have not received above parcel no. . Its being more than 10days i see the tracking shows delivered to Jigani office.

                                    can you help me why has been so delay and help me to get my parcel soon

                                    My contact: [protected]
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                                      J
                                      Jerald motha
                                      from Vedasandur, Tamil Nadu
                                      Mar 8, 2023
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                                      Address: Oragadan chennai

                                      My consignment no is[protected]. In tuticorin office ( on 6.3.2033 )my parcel was registered but not sent to chennai till now.Why it was not sent.Kindly do necessary steps for sending my parcel to oragadam chennai by today evening itself.
                                      Rgd
                                      F Jerald
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                                        J
                                        Justfc
                                        from New Delhi, Delhi
                                        Mar 7, 2023
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                                        Address: Korattur franch express courier office

                                        Consignment no. [protected]. Parcel not delivered deliberately.
                                        Status showing out for delivery for the past 2 days.
                                        Concerned office was rude on phone.
                                        Customer number seems like blocked for my contact.
                                        Franch Express Courier customer support has been notified about the posted complaint.
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