Franch Express Courier Complaints & Reviews

Dear sir/madam,

This Guru from Coimbatore, Two days before my friend was send some courier to me in Dharmapuri district, Through franch express Courier sevice pvt ltd. But still im not received that, I asked soo many times to head office and local office in Coimbatore, No proper response for that, they are telling like today evening u may receive, tomorrow evening u may receive, im totally disappointed with their answers, please do something

Thanks and Regards,
Dr.P.Guru
Coimbatore

Parcel was dispatched on Feb 2 2023 to Kadapa from chennai still customer dint get the parcel yet..
Tracking shows last date 3rd Feb. Even phone no in tracking is not reachable..
Courier no [protected].
Plse look into this issues asap

Thanking you.

Please find the tracking information for your undeliverable service attached. And your team's side has not responded. This is ruining the reputation of your service.
I suffered a loss of Rs. 30, 000 as a result.
Take prompt action to address issue and find a solution.

I am reciver...i have pod number ... company not take any action against late delivery...still now I don't get my parcel from franch express courier...

AWB : [protected] Re turned

Your delivery person Sadashiva KS behaviour was not polity with the customer. His behaviour and way of talking was harsh with the customer. Which is not good

AWB No. [protected]

Sent courier to Salem from Chennai. It reached Salem but was not delivered by the delivery man for the past 3 days.

Worst service. Request not to use this courier service. You cannot send the item in time.

Tracking my parcel from Delhi to Bangalore and its shows out for delivery but the delivery boy shows irresponsible behavior by not delivering on time and not picking the phone also right from two days...

Hi, This is Prasanna, actually iam the receiver, I about to receive parcel from franch express courier on[protected], ( my consignment number: [protected]) which send from a place Thanjavur to Chennai on[protected], but i didn't receive on[protected], due to their carelessness I couldn't receive the parcel on 17-08-22, On[protected], I was calling to the customer care to know about my parcel, they shared the mobile number ([protected]) of Mr. Ramesh who is the manager in Franch express in my locality, so I contacted him, he took the call and asked about my parcel, he asked me to hold for sometime, then he made conference call to that delivery guy, I asked them why i didn't get my parcel on[protected], they carelessly told by mistake it might misroute to some other place still now i didn't get the load once I get I deliver to your place like that he told, I just requested them that I will be available until 12:30pm so if possible deliver before 12:30pm or pls deliver after 4pm like that I asked, for that the delivery guy was telling that he can't do like he told that he will come on his time, if you are available at that time just come and collect that parcel from my home like that I told, even I had argument with them, the behaviour of both manager and delivery was very worst, they are asking about my person details like don't you have any family members don't they collect from us, whether you are the one in your home like that unnecessary questions have been asked by them, (that delivery guy number: +[protected], finally I received because of sender is a Inspector of police so he shouted them then they delivered within 15 min to my place even while deliver the delivery starting the issue from scratch and shouting at me in public, yeah I agree iam also shouted at him for not doing his job properly

Hi, This is Prasanna, actually iam the receiver, I about to receive parcel from franch express courier on[protected], ( my consignment number: [protected]) which send from a place Thanjavur to Chennai on[protected], but i didn't receive on[protected], due to their carelessness I couldn't receive the parcel on 17-08-22, On[protected], I was calling to the customer care to know about my parcel, they shared the mobile number ([protected]) of Mr. Ramesh who is the manager in Franch express in my locality, so I contacted him, he took the call and asked about my parcel, he asked me to hold for sometime, then he made conference call to that delivery guy, I asked them why i didn't get my parcel on[protected], they carelessly told by mistake it might misroute to some other place still now i didn't get the load once I get I deliver to your place like that he told, I just requested them that I will be available until 12:30pm so if possible deliver before 12:30pm or pls deliver after 4pm like that I asked, for that the delivery guy was telling that he can't do like he told that he will come on his time, if you are available at that time just come and collect that parcel from my home like that I told, even I had argument with them, the behaviour of both manager and delivery was very worst, they are asking about my person details like don't you have any family members don't they collect from us, whether you are the one in your home like that unnecessary questions have been asked by them, (that delivery guy number: +[protected]

I've booked a courier to Chennai on 11 Aug'22 & till now ( almost a week) it is not delivered.
Right from Bangalore, Kaggadasura- Franch express agent, B'lore hub to Chennai Delivery hub . I am chasing daily many times . Logged complaint with customer care, no use. They are very irresponsible. Waste of Money & effort

Such a bad service & experience,
This is 2nd time facing this issue. In May, a courier which was booked on 17th was delivered on 27th after so many followups.

Note:
Courier service is opted for speedy delivery. If we need to chase & even then no progress. it is a total waste.

Consignment Number :[protected]

Still courier not delivery yet which I was sent on 11th August 2022. That Madurai hub hold last 5 days.

Emergency purpose using to sent to native. Worst behavior.

No one take responsible.

Please resolve this issue.

This is subasri srithar from Medavkkam, chennai . I have been put a 72 kgs of parcel to Netherlands on jan 28 2022 through Medavkkam agency of Franch express ( Maya agency / ravineshawari agency). I was first contacted for ST Couries only. I have no idea how tat have changed to Franch express first . Later on receipt of receiving, I just wanted my parcel to reach safe I don’t bother much tat time by the words given by agency in medavakkam Mr Mayil I am not sure about his name itself. He told that he ll be doing the packages perfect with thick boxes and added 7 kgs for boxes and finally 72 plus 7 kg of boxes 79 kgs I paid for Rs 59, 020 instant on the same day . 10 k by hand and remaining by gpay.

As how it was mentioned dit will reach in a week time it has not reached it took several weeks all my packages been damaged . My cooker my artificial accessories all been damaged . Also the box received you have to really see this is how the international package comes ?

I received of my 79 kgs as 2 split us in the on the of March later 21kgs and 28.5 kgs in Netherlands…Some of the remaining been received in my destination medavakkam a month before with all damages . Please see all attached photo .

On several follow up and calls Medavkkam agency has not given a answer neither not picked the call . I am very much in stress of this for 4 months already I do t know how to escalate this finally I’m in india to sort this now

I need the reimbursement for the remaining 29.5 kgs . This is my final demand on this issue and I’m ready to escalate this to any level further . I am not ready to keep calling everyone daily with no answer.

Mr Murali area manager came to the scene a week before . He is asking me all this a snew issue but the medavakkam agency were telling they escalated all this some months before . Who is playing with customer now ? Is this the right way to handle a international costumer?

No one is answering my calls and msgs I need the solution to this immediately or I’m going for consumer care and other ways to escalate big .

Last Monday (25.07.22) booked parcel from Erode (TN) to Bangalore. Last Tuesday (26.07.22) Morning it reached Bangalore hub. But still now I didn't get the parcel. We called for enquiring the parcel they are daily it will come today. 5 days over I didn't get that. They are responding properly. Like this you will respond to the customer and your will deliver the parcel. I never seen like this parcel service anywhere very worst parcel service. "French Express Querier".

Tracking no . [protected]

Address
A-0512, brigade meadows basil, Kanakapura main Road, Udayapura Post,
Bangalore - 560082

As per them Pragathi Nagar, Kukatpalli, and Hyderabad is ODI location and they are saying no service. I have never seen this kind of bad service. I don't know How to resolve it. within the city, if they are not able to deliver the order then need to doubt on this service's performance itself.

I have sent parcel on 8th June 2022, from chennai Medavakkam to chennai Tambaram only. It's just 10 Kms distance only. I thought it will be delivered on 9th June. But they putting the regular status "OUT FOR DELIVERY". But no one has come for delivery. Even they haven't phoned also. Today 13th June 2022. Still my parcel in Out of Delivery.. That is eye drops Medicine. How long should I wait for delivery. Really worthless service!

Courier Tracking Number [protected]
booked on 3rd June 2022
sent to,
The Andhra Petro Chemicals, Tanuku, Andhra Pradesh
Promised that it will be delivered by next day
but even after 7 days, letter not delivered, tracking status since from 6th June 2022 that it is "out for delivery"

I have booked a book packet at the Franch Express Courier Branch at Gandhi Road Kancheepuram - 631501, on[protected]. It is not yet delivered to my friend at Hosur, even after four days.

The Tracking status says " out for delivery " at Hosur for the past three days.

I request you to arrange to deliver the same at least today.

Courier booked on 3rd June 2022
Tracking Number [protected]
sent to: The Andhra Petro chemicals, Tanuku, AP
Even after 5 days, courier was not delivered.
It seems delivery to the above address will be done weekly once as per Franch Express, Nasiyanur Road, Erode.
When booking, I was told that it will be delivered next day.

My tracking number is [protected].
While tracking my parcel I found that is in RTO status as party shifted but I have not received any call so far. Then how it has been in RTO? Kindly check and state the status asap.