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Franch Express Courier Complaints & Reviews

www.franchexpress.com
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Updated: Jan 6, 2025
Complaints 410
Resolved
27
Unresolved
383
Bad 😕 It seems that Franch Express Courier has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Franch Express Courier reviews & complaints page 9

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S
Shankar _sharma
Mar 25, 2021
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Address: MI. 20 TNHB COLONY BALAKRISHNAPURAM GUMMIDIPOONDI, Tnhb colony

Dear sir,

This is inform you that my parcel has reached the destination point before 3days even the delivery boy call me after receiving the parcel, But until now I don't get parcel there is no attending of phone too tried many times.

Such a poor customer service happening here at Gummidipoondi, my consignment LR copy is attached with this complaint.

Kindly take necessary action to deliver my parcel immediately..!!
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    K
    Krithika Vinod
    Mar 25, 2021
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    Didn't receive the parcel yet... It's been a very worst service that it doesn't beven allow to the track the details of shipment.. says tracking number not available... Also tried calling cust service no body responded to it.
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      V
      Vijay reddy V
      Mar 24, 2021
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      Address: Chennai-Hyderabad

      Worst courier service which I never saw in my life, Their customer care is Pathetic and their response is worst. They always says courier will come today but that today never come. Never gonna use this service in my life time and I will inform people as much as I can. From Chennai to Hyderabad it took almost 10 days.
      Franch Express Courier customer support has been notified about the posted complaint.
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        P
        Pavan Gollavilli
        Mar 20, 2021
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        Company Board says will be delivered in 24hrs. It took 3days to reach vizag from chennai. Tracking says out for delivery. Now when called to delivery guy which is updated in tracking, he says this is part time job, i will for delivery only twice a week(wed, sat). If no much parcles, will go on sat only.
        What type of courier is this? This has to be addressed before accepting the parcles. We would choose other delivery partner ryte. Stupid service.
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          I
          Imad123456
          Mar 9, 2021
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          No any updates on net
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            F
            fjspd
            from Noida, Uttar Pradesh
            Mar 3, 2021
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            Consignment number : [protected]
            Booked on 25th feb 2021 shows status delivered at 26th Feb 2021 evening 5pm. But customer didn't received yet. Delivery person not picking the call. Don't know to contact and how to contact. Kindly help us out.
            Franch Express Courier customer support has been notified about the posted complaint.
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              M
              Murali_J
              Feb 25, 2021
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              Here my experience with Franch express courier

              1. Don't care service
              2. Nonresponsible answer
              3. rude behavior
              4. All false information
              5. worst service

              Please whoever seeing the message does not go to franch express courier service. Please share as much as possible on all social media. until the Franch express owner has to realize the customer is a king. until don't let down...
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                A
                Argya shetty 11
                Feb 25, 2021
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                We have sent courier on 18.02.2021 from bangalore 560038 to 560046, was out of delivery on 19.03.2021 was not delivered as person was not available, a week is over we didn't received it back, trying to reach customer care no proper response, really disappointed, please solve this issue as soon as possible
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                  J
                  Jaiak
                  Feb 20, 2021
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                  Yesterday was deliver date but still I didn't get my parcel. Consignment number [protected]. Courier person number [protected]. Unavailable to contact this number.
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                    J
                    Jaiak
                    Feb 20, 2021
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                    Delivery date was yesterday but still I didn't get my parcel. Tracking id number is [protected]
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                      N
                      Narayana Kumar T
                      from Noida, Uttar Pradesh
                      Feb 18, 2021
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                      Consignment number : [protected]
                      Mentioned part was not delivered to specific location and informed the same to local contact person's but they are avoiding to take complaints, please suggest how to proceed further to deliver the part ASAP.

                      Please feel free to call below number: [protected]
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                        S
                        Sai Neo
                        from Chennai, Tamil Nadu
                        Feb 10, 2021
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                        The customer care not responding properly, they said we will return the courier to sender place. But mistake is with franch express courier they noted only 9 digit numbers to contact the receiver person. But in parcel clearly mentioned 10 digit number. They return the parcel with status as un reachable. Kindly take action and do the needful.
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                          M
                          Meenaprasad
                          from Gurgaon, Haryana
                          Feb 6, 2021
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                          This was the track no..[protected]

                          They have sent me the courier on Feb 2, 2021.
                          Till date not received.. While searching online the track no is not shown..Ibwent in person to madurai Krishnapuram brach and verified but they say that the no is not shown in the system. When I tried chennai customer care number, I got the same information..till date bi have not recd any information aboiy my parcel..very much fedup with the franch courier service..
                          +1 photos
                          Franch Express Courier customer support has been notified about the posted complaint.
                          Feb 06, 2021
                          Updated by Meenaprasad                           Issue not yet resolved pls take care to solve it..
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                            V
                            Venkat87
                            from Chennai, Tamil Nadu
                            Jan 28, 2021
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                            Resolved

                            Product still not delivered

                            Address: 3/1, KRISHNAVANI STREET, THIRUMALAI NAGER

                            No - [protected], Still this product not delivery yet which I was sent on 25th Jan 2021. That kancheepuram courier hold last 2 days. He said no man power to deliver. And worst behavior...
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                            Abideen M
                            from Chennai, Tamil Nadu
                            Jan 27, 2021
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                            Address: Madukkur, Pattukkottai Taluk Thanjavur Dt Tamilnadu

                            The above consignment booked on 23/01/2021 address to Trichy date 23/01/2021
                            Till now not received by receiver
                            Not showing in Track

                            I need solution
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                              V
                              Viji67
                              Jan 17, 2021
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                              Parcel booked on 12.1.2021 from CBE to MAS but it is still not delivered
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                                P
                                Petreena Fernando
                                from Delhi, Delhi
                                Jan 12, 2021
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                                Address: St. Thomas Mount

                                A courier within chennai takes about 4 days to reach. whenever you call the useless customer service team of a few girls they have, they have no idea what is happening with the courier. The one thing they will say is the courier is on hold in the Guindy office.
                                Guindy to my place is 0.8 kms and i was tracking from 10 am in the morning till 7pm and i still didnt get the courier. PLEASE NEVER NEVER use this service
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                                  S
                                  Sankarraman V
                                  from Powai, Maharashtra
                                  Jan 10, 2021
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                                  Address: 10/3 Devanathan Colony, West Mambalam

                                  I had sent a courier to Kadapah, Andhra Pradesh on 28. 12. 2020 .
                                  The tracking number is [protected]. I had booked this packet at
                                  REHOB Enterprises (PC Way) in T Nagar(South Dhandapani Street).
                                  Please let me know the status.
                                  Franch Express Courier customer support has been notified about the posted complaint.
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                                    S
                                    ssvd
                                    from Delhi, Delhi
                                    Jan 7, 2021
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                                    Address: Gangaiamman Kovil street extn, karapakkam, ch 97.

                                    AWB no: [protected]. Courier booked on 2nd. But in status updated on heavy rain. But yesterday not heavy rain. Pls deliver the product in urgent basis by today.
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                                      D
                                      Dhanesh G
                                      Jan 6, 2021
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                                      [protected]
                                      This is my tracking number
                                      It's shows same status for more than 15 days...
                                      I need my parcel
                                      I want to know d status of my parcel
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