Franch Express Courier — Parcels not delivered on time

I am Dr C Madhavaraj. I am an eye surgeon in Gugai area of Salem. The parcels sent to me from my business associates are not handed over in time to me. I have to go the nearby Franch express courier office to get a response. But that is a nightmare. The staff there don't respond at all. They give utmost disregard to queries. This happens in each and every time. I am exasperated. It is very difficult to get the courier delivered by Franch Express.
Yesterday a parcel was sent to me from Chennai - Hesh Opticals. I am attaching the screen shot of the consignment receipt. Consignment number being: [protected]. I tried to contact Gugai, Franch Courier Office about the status - Contact number:[protected]. But nobody attended the call even after two or three times. Very very pathetic response.
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    #199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India - 600043
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