Franch Express — TV Display damaged

I'm shasi from Chennai..

I have purchased a new tv on 3rd September with 55 inch and shipped through franch express at pudupet to salem

Amount paid was 1200 rs.

The material was delivered on 6th September. Is this it should work?

The delivery address looks correct ..in spite I see many misrouted... I called salem, Attur and ayothiyapatam branch offices and made a conversation with the person to make sure it delivers right address.

Box opened and after mounted the tv ..there was a black line which is 3inch in size.. Tv was damaged .

I called up :- salem branch (+[protected] and ayothiyapatam branch(+[protected] enquired and they simpley said to contact Chennai address.

They even collected the photocopies on the damage part as well.. sent via watsapp...

When I reached Chennai puthupet office ..the person name bala[protected]. He simple said to contact customer care.

Who is responsible for the damage.. I purchased and bala[protected] visited the tv showroom and took the weight of the shipment, rate as well..

Now he wants me to call customer care.. I need a amount refund or the tv screen replacement of the brand new tv.