Frank Ross Pharmacy — returning o[censored]nused medicines procured from frank ross retail outlet

Address:

Kolkata, West Bengal, 700033

On 26.10.2017 i had purchased a few medicines from the frank ross outlet at charu market, tollygunge - kolkata of total invoice value of rs 1118/=

3 (Three) strips of one of the medicines remained unused due to curing of the disease (Medicines expiry date being april 2019). On 9th of february 2018, i had approached the counter along with the 3 strips and with the corresponding invoice with request to supply some other medicines of corresponding value. However, my request was turned down very rudely by staffs (And particularly by one of the senior staff) stating that the supply / invoice was more than one month's old. (I normally buy medicines from this charu market outlet as the same is near my residence.)

I had experienced similar behavior from the staffs, of the same outlet previously and most of the other frank ross outlets earlier, on the issue of return of medicines.

Under the circumstances, i wish to know as to "under what rules of regulations or law, frank ross is refusing to take back clearly identifiable, with batch no and with frank ross bar codes, undamaged and well within expiry date medicines where the customer is offering to buy some other medicine of the corresponding value in return of the same"

Thanking you and requesting for an early response.
Amit kumar paul
Mob [protected]
Email: [protected]@gmail.com