French Loaf — Not Delivered the cake

R

Ravimanju

from Surat, Gujarat

Address:

Chennai, Tamil Nadu

I faced a very, very bad service and bad experience of French loaf(Besant Nagar). On Saturday(07/02/2015) evening I have order a birthday cake of 1 kg at Besant nagar branch through over phone[protected] Order placed to Mr. Sathish. Mentioned him that it’s a very special day and it is a surprise cake to my boss son. I requested to deliver at 7.00am but he informed that it can be deliver only after 11.00am, even I changed my time to 12.00pm to 1.00pm, deliver date on Sunday 08/02/2015 and address, two alternate contact numbers and other details been confirmed thrice and got a confirmation from him and I have the voice recording too. The next day(08/02/2015) all my friends and family were gathered for the event and we waited for the cake till 12.10pm but no one came, then we tried calling the cc number[protected] more than 50times but no one picked the call and it was 2.30pm there was no sign of delivery and MY TOTAL DAY and EVENT WAS SPOILED BECAUSE OF YOU GUYS. Till now no one bother or follow the order status!!! All the conversation and effort of mine was totally wasted by FL irresponsible staff and FL guys wasted my time and day, which shows their incapability of service in the market. FL store can sell only puffs!!! Will never ever suggest FRENCH LOAF to my friends, company or family.

Was this information helpful?

No (0)

Yes (0)

Related reviews

View all 10 Reviews

Comments

B

bishoyi

from Kolkata, West Bengal

French Loaf, we thought was a very renowned and prestigious cake shop. However this time we had A REALLY REALLY REALLY BAD experience. We ordered a mango cake and instead they made a red cake and when we inquired, they said that no compensation could be given. When we asked for the bill he slyly put it in his pocket and said that we did not make any order.I mean even my milkman is more honest!Firstly he made us wait for half an hour and then said that the cake will be delivered in 3 hrs. The cake can be brought again but can my birthday return! After that he used abusive language and spoke in a very high voice exclaiming that we were spoiling his business. I mean others should know the heights to which they can go to. When we were extremely irritated, we opened our phone to record their extremely bad behaviour and he actually THREATENED us that he will break our phone. After that he stopped attending to us and attended to others. When we asked him to atleast sort our problem and give our bill back, HE SAID THAT WE NEVER PLACED AN ORDER. Is this how customers are treated. Plus this is the second occasion! What the hell is this! When we told him also okay fine give some other cake, he said that no both the MANGO flavour and the CHERRY flavour which he made were the same. Extremely aghast we said that we would lodge a complaint and he opened his shop door and asked us to leave! NO COMPENSATION NO BILL NO CAKE AND MY BIRTHDAY SPOILT. NOT EXPECTED AT ALL!!!

Reply