Frizty Electronics — Damaged washing machine

Address:

Ground floor, Ground floor sy no 112/2 Rampura village, sy no 112/2, main road, Rampura, Bidarahalli, Karnataka 562149

They provided me with a washing machine without doing the descaling Back on Jan 30, 2023
After that I raised a complaint and since then I have been following up till date and they promised to replace it but every week they are making one or the other excuse and not doing so.
I have all the Whatsapp chat that I had with the manager, Mujibur as well.