Frizty Electronics — Fridge and washing machine-fraud dealers

Address:

#46, Situated at Ramapura village, Ramapura main road, Bidarahalli, Bangalore 560049 India

I have ordered one second hand fridge and washing machine from Frizty electronics on 22 Jan 2023. Before hand itself, I told them that good quality products need to be delivered from their end. They delivered the item on 22 Jan evening itself, but they haven't provided inlet water connection, which they ensured that they will provide on 23 Jan 2023. I was trying to contact them, but they are not picking up the call. Also, since the complete items were wrapped, I couldn't see the bottom portions and aesthetic aspects of the items. Once they delivered and left, I checked the complete items. I have found the following issues with the items.
1. Bottom cover of washing machine is missing. Rats and other insects could get inside and damage.
2. So many dents and scratches on fridge.
3. The product delivered is different from what they have shown in the image (after comparing with the images).
4. Inlet connection for washing machine is missing, which they guaranteed.
5. Heater of washing machine is not working.
6. Cooling of fridge is not happening .
To inform these issues, I have tried to contact Ms. Varsha of Frizty electronics and she is not picking up the calls. Kindly take necessary action against them.
Already, I have paid a total amount of Rs 14000 for the same.