Fullerton India — Complaint about taking emi in advance

My emi date as per the agreement with Fullerton india is 5 of every month but they attempted payment on 4 March and they say it failed, the payment I'd is pay_J38MX2YZkbmkPg, i checked with my bank but they are saying that merchant has not attempted anything, and Fullerton is known for harassment, i have already put the complaint on twitter aswell because it's a breach of agreement, and i had enough balance in my account so even if they had attempted it's would have easily gone through
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Fullerton India Credit customer support has been notified about the posted complaint.
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Hi Jay, wish to clarify that we have already received your concerns via Twitter and we are coordinating with the concerned team for feedback. We have also acknowledged your emails dated March 05 and 06, 2022. We will arrange to respond to you on Twitter by March 12, 2022. In case of any further queries, please get in touch with us at [protected]@fullertonindia.com - Fullerton India.
Why do u require time till 12 March 2022, does it takes one week to investigate ??? And want to inform u that today payment of 7379 is auto debited from my account, so what's happening, do u guys even know what are u doing ???? just putting blame on each other, mi credit is also not interested to help customers, not is Fullerton, when it comes to collecting money u guys are very fast, collection calls starts from the very next day that u miss emi and when it comes to resolving customers issue u guys need a time of one week, pathetic support and pathetic company, i will raise this issue ok consumer court because u guys are just harassing me mentally, and when u guys have attempted the payment on 4 March why can't u check it in your systems, are your system so old that it takes 7 days to investigate????

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