[Resolved]  Fullerton India Credit — Collection Agent misbehaviour

I hold a loan in Fullerton india and has asked for settlement from the agent a week back. The agent asked me for an email regarding settlement and asked me to wait for few days as He will get approval on the same and will revert me back. Suddenly today morning he called me and asked for settlement amount and he wanted me to pay it today itself by hook or crook. I tried talking to him but his behaviour and usage of words are too bad and finally i agreed to pay today but told him and out and will be back home by midnight only so pls collect amount the next day morning 10am . He is not ready for that and want it somehow today even though it’s midnight he is ready to collect it. I believe i have taken loan from a reputable organisation and not from a local gunda. This is atrocious behaviour what is wrong in waiting till morning to collect the amount? Are you people appointing Goons as collecttion agents so that they can come and harass ladies at home any time? Even though i asked for settlement and agreed to pay why is the agent harrsing ?? Agent name : Sugumar from chennai mogappair : +[protected]
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Dec 16, 2021
Complaint marked as Resolved 
Problem has not been resolved I don’t know who marked it as resolved.
Fullerton India Credit customer support has been notified about the posted complaint.
Verified Support
Dec 20, 2021
Fullerton India Credit Customer Care's response
Dear Sir / Madam,
I am sorry to hear that you are unhappy with the recent experience with our collection agent.
I am unable to trace your account details, please share your loan account number and registered mobile number to [protected] to look into it.
Thanking you,
Customer Service Manager
Customer Complaint Redressal Cell (CCRC)
Fullerton India Credit Co. Ltd
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