Fullerton India Credit — Harassment to family members and random calls to people from my contact list

Address:Andheri JB nagar Marol
Website:Fullerton

I have not been able to pay my monthly installments since the lockdown and I have faced all sorts of harassments so far. They have been visiting my home address and talking rudely to my mother in my absence. She is a senior citizen with a bad medical condition. I realize its wrong on my part to not have paid on time but I need the bank to understand that I've just been a victim of the circumstances, prior to the pandemic i had not missed on a single payment.
I need the bank to work this out with me and not harass me or my family members about this. Despite me attending their calls and messages they've been targeting and picking up on my family members.
Is this really fair??
who is going to be held responsible if anything bad happens to my mother or my other family members??
I am ok with the fact that my image has been tarnished very badly on every front. Its hard for me to even find a decent paying job.
Is it a fact that one is to either payback or succumb to humiliation and stress and eventually die???
I am delinquent on all my personal loans which is from two other banks (IDFC & RBL) Not once have these banks ever crossed their limits whereas Fullerton bank associates simply say that they are not a Bank and are NBFC and they have all the rights to recover in any possible way.
I need someone to please look into this. They have not been able to provide me with a feasible solution so that I could even pay them back. All they want to do is harass me as some Senior Officials from the Andheri Marol branch have taken things personally and clearly even told me during my bank visit that it doesn't matter if they're not able to recover any money and that they want to teach me a lesson.

My name is Clive John Coelho and the names of the bank associates who have continuously been harassing me since over a year are as follows:

Vidyapati Jaiswal (they say he has quit the firm)
Swati (always refused to share full name
Rahul More (Using profanity and foul language with not just me but my contacts as well)
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Fullerton India Credit customer support has been notified about the posted complaint.
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Dear Sir / Madam,

We are sorry for the inconvenience caused to you. We are unable to trace the loan details from the given information hence, request you to please share your detailed concern along with the loan account number and contact details to [protected]@fullertonindia.com to assist you further.

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