[Resolved] Fullerton India Credit — loan account number - [protected]

MyAura

from Mumbai, Maharashtra

Address:

Room no 101 sai sneh society mahajanwadi mira, Gothan mira road east, Thane, Maharashtra, 401107

Hi team,

I am very disappointed for the services i am getting from your end. I would like to help you with the call behavior which i have face today by one of your representative. She was brutally rude on call and she don't know how to talk to their clients. I have good account with you where i make monthly payment regularly. After making regular payment, i still get a call stating that you have not paid. How can you question someone without checking your payment tool. My account is not overdue nor i am a defaulter to talk like that. I need an apology call from her.

I wish you could have offered attachment in this form so that i can send her call recording.

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Jun 16, 2019

Complaint marked as Resolved

Fullerton India Credit customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Fullerton India Credit Customer Care's response Hi Sanath, we regret the inconvenience caused to you. We are investigating on the concerns raised and shall revert with an update by May 11, 2019. We request your patience in the interim - Fullerton India

May 12, 2019

Updated by MyAura Hi team,

Please expedite the process of Investigation. Its already been one week now and there is no serious update on it. I have shared the Call Recording as well.

Verified Support

May 13, 2019

Fullerton India Credit Customer Care's response Hi Sanath, we have responded on the registered email id mentioning the timeline to update on your concerns. Please check the details at your end and in case of any questions please write to us at [protected]@fullertonindia.com.