Fullerton India Credit — Not giving noc asking to pay money again and again

Collection agent offered me, you will get 55% to waver for on your penalty charges if you paid on the same day (10 may 2022) and also you will get it noc within 15 days on your address. So i have done the payment at the same time only but till date, i didn't receive noc. One more issue, branch manager saying to me that i have to do payment again .
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Fullerton India Credit customer support has been notified about the posted complaint.
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Dear Sir,
We are unable to trace the loan account details from the given information, request you to please share your detailed concern along with the loan account number and contact details to [protected]@fullertonindia.com.

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