Fullerton India Credit — Settlement for personal loan

Respected sir/madam,

With due respect this is to inform you that i have taken one personal loan
On aug 2014 amount of rs, 215000/= but in hand 180000/=. Due to my change of bank i was paying all the emis in cash since oct 14. And there was no failure to pay the same. During this period only one emi was due because of old currency problem (I. E. 500 and 1000 rs not changing). Upto mar 17 only
One emi was due. During that time i have approached to your authority for settlement as i am not able to continue the loan due to accute economic and domestic problem. Since 01 apr 17 i am requesting for settlement the loan as i am not in a condition to pay the emi. But till date no suggestion or clarification
Has been provided to me. During the month of may one lady from calcutta office has abused to me and my family over phone. Where as i have never said that i am not going to pay but only requested for settlement. Today i have received one official letter from your end by giving one short of threatning to pay the same. Reason not understood.
I therefore request you please settle the loan at the earliest. I will be thankful to you.
Regards
Ashis datta