[Resolved] Fullerton India Credit — staff misbehavior and miscommunication

Jairaj Alhat

from Delhi, Delhi

Address:

Mumbai City, Maharashtra

I had taken a personal loan dt 31.12.2018 where i signed blank documents, which i now realise that it was my biggest mistake. I was unaware of your terms and conditions, on 03.01.2019 i contacted your customer care where i came know the details of my loan. The rate of interest, emi, petiod all were beyond my reach, so i contacted personally to your staff member of yerwada br pune, where he said that you will have to continue this loan for atleast six months after that you will be able to close your a/c. He did not mention any types of charges etc etc. Now while closing my a/c they have charged me rs22000/- which i think is unjustice to me. Please contact me and help me to get refund of the above amont. Thanks

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Dec 26, 2019

Complaint marked as Resolved

Fullerton India Credit customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2019

Fullerton India Credit Customer Care's response Dear Sir / Ma’am,

This is with reference to your post on consumer complaint portal pertaining to your loan with Fullerton India Credit Company Limited.

We state that in order to evaluate your concern we would require your loan account number, registered contact number and / or PAN details.

Please be assured that on receipt of the said details your request will be evaluated on priority.

In case of any further queries pertaining to your loan account, please get in touch with us at [protected]@fullertonindia.com.

Thanking You,

Nitin Sharma
Customer Service Manager
Customer Complaint Redressal Cell (CCRC)
Fullerton India Credit Co. Ltd.

Verified Support

Nov 21, 2019

Fullerton India Credit Customer Care's response Dear Sir / Ma’am,

This is in our continuation to our post dated November 19, 2019 pertaining to your post on consumer complaint portal towards your loan with Fullerton India Credit Company Limited.

We state that in order to evaluate your concern we are awaiting your loan account number, registered contact number and / or PAN details.

Please be assured that on receipt of the said details your request will be evaluated on priority.

In case of any further queries pertaining to your loan account, please get in touch with us at [protected]@fullertonindia.com.

Thanking You,

Nitin Sharma
Customer Service Manager
Customer Complaint Redressal Cell (CCRC)
Fullerton India Credit Co. Ltd.

Verified Support

Nov 25, 2019

Fullerton India Credit Customer Care's response Dear Sir / Ma’am,

This is in our continuation to our post dated November 21, 2019 pertaining to your post on consumer complaint portal towards your loan with Fullerton India Credit Company Limited.

We have been continuously following up for your loan account number, registered contact number and / or PAN details in order to initiate your concern however, there has been no response from your side.

Hence, we are resolving your concern, whilst requesting you to revert with the required details as per your convenience.

Once we receive your details, we will process your request on priority.

In case of any further queries pertaining to your loan account, please get in touch with us at [protected]@fullertonindia.com.

Thanking You,

Nitin Sharma

Customer Service Manager
Customer Complaint Redressal Cell (CCRC)
Fullerton India Credit Co. Ltd.

You can now access your loan details, statement of accounts, offers, view and request for documents and much more by downloading our mobile application for Android and iOS, “Fullerton India mConnect” (now available in regional languages-Tamil, Hindi and English) or by registering yourself on “Service Connect” our online portal by logging into www.fullertonindia.com.