Fullerton India — taking high rate of interest and harassing mentally

Address:

Ranchi, Jharkhand

I am an existing customer of Fullerton India credit company Pvt Ltd. I took the loan (loan A/c no. - [protected]) in month of December 2014. I got the loan from Fullerton Company through one of the agent named (Dinesh). After discussing the whole matter regarding loan in detail, he agreed to provide me a loan of one lac at a rate of interest of 24 %. He even told that if I will repay this whole amount properly, then he will be giving some offer of low interest from the next time. Then he made me to sign on the unfilled form and unfilled agreement paper assuring me that he is going to fill the form as per discussion made between us. He even told that I will be getting welcome kit within two weeks after the sanction of the loan amount but I didn't get. Now when I started paying the EMI, then I came to know the hidden truth that they are taking the EMI from me at unbelievable high rate of interest of 36 %. I got shocked. Can I know the reasons how those people dare to cheat me like this? I am a widow and I am getting very low pension. My children are still studying. My daughter is still unmarried. Then also these fraud people cheated me very badly.I want to know the rules and regulations made by RBI to control the activities of these non banking finance companies. Can I know the maximum rate of interest specified by RBI for personal loan from non banking finance companies like fullerton? After paying my four emi on time, I was unable to pay emi on time in month of May, 2015. When they enquired me about this, I politely requested them that I will be surely paying the emi with penal interest after three weeks and I also paid my bounce emi with the penal interest as per demand by the manager of fullerton company. But within these days of three weeks, they tortured me like any thing. They behaved like criminals. They (a person named Bharat Pandey) even visited my home and harassed mentally to me and my daughter very badly for long hours. I requested many times not to keep on shouting but he don’t listen to me and continue to threatening me. Everyday they used to ring me and talk in rough behavior. When son who came after some time requested fullerton agent that not to shout and told him to talk in a polite manner, then he started fighting with him. May I know whether such power and rights are given to these non banking finance companies to treat with their customers. How can I seek help if they continue to harass me like this ? To whom can I approach where I can get justice? Please help me regarding this matter. I am feeling alone and helpless. How ever I am having a full hope from your organisations. Truly saying I am incapable of paying monthly EMI at high rate of interest of 36%, no matter for that I will have to take help from higher authorities or organisations. Hope you will be helping me understanding my problem and will give positive response. I am also attaching my soft copy of my loan details which they recently sent to me after requesting them. Thanking you Meena Choudhary Loan A\c no. - [protected] Customer ID - 5904641