Fullerton India — Threats with intent

Address:

Chennai, Tamil Nadu

My name is Prathap Samuel. I had availed a loan for 2, 30, 000 from Fullerton India (account number: [protected]) in November 2012. I was starting to make payments when the unthinkable happened. I lost my job in January 2013. I am yet to find suitable placement however I have made payments (though delayed). It was a vicious cycle. I had to look for people to borrow from, pay the loan EMI and then pay off the people with some part time employment that I was able to find.

I've had good interactions in the past with Mr. Jyothi Prasad (Collection Agent), Mr Sudarshan (Area Manager for Collections) and a few callers who were understanding and courteous. I have missed 2 EMIs in the past and made payments together twice before. I somehow make these payments despite the enormous hardship.

As it always is, December turned out to me a no-work month. November was not better either. Only 3 days work. This put a spanner into the works as I have already exhausted all my sources for borrowing. I was unable to get more money from people to whom I already owed.

So now I was unable to pay December 13 and January 14 (Emi date 4th) so far. I am still trying my best to make this payment by the 15th of January. However I have a caller today who said that she didn't care what my situation was and that she wanted one payment by the 10th at least. I told her that I would do that if I am able to come up with the money. That's when she starts threatening with sending people to the house. Her exact words (Best possible translation from Tamil), "I will be sending people to your house. Deal with them".

I really find it hard to figure out this sort of threat. I am not due to be at the house tomorrow. Does this mean my family will be threatened by unsavory characters from tomorrow? I applied for the insurance cover that Fullerton India made part of my loan in Feb 2013. They have yet to respond to my communication. And the lady today insists that there is "no such clause" in the loan agreement! So what is going on? Did I pay additionally for something that never existed? What else can I expect from Fullerton next? Filmy style goons pushing around people at home?

I am not against paying my dues. I only want some understanding from Fullerton India during my bad times. Is it too much to ask for? Can someone suggest something?