Furlenco — Arm Twisting and agents following up

I am writing to express my deep concern and frustration regarding the ongoing issues I have been facing with my account.

From February 2023 to June 2023, I did not receive any invoices or notifications for bill payments, despite my efforts to inquire about the matter. I was informed that there was an application upgrade causing delays in bill generation. In July 2023, I received a call requesting payment for the outstanding amount, and I promptly paid the bill for July/August 2023.

To my surprise, after this payment, I was informed of an outstanding amount of ₹25, 000. I have explained that without invoices, it is challenging for me to comprehend the basis of this amount. Despite my willingness to clear any legitimate dues, I am now experiencing persistent and aggressive follow-ups, which has turned into a distressing situation for me.

I have made it clear that I am unable to settle this amount in one go and proposed a reasonable monthly payment plan. Unfortunately, the situation has not improved, and I am now being continuously harassed by individuals claiming to represent Furlanco.

I believe in fair and transparent transactions, and I am committed to resolving any genuine outstanding amounts. However, the relentless calls, messages, and threats are making this situation unbearable. I request your immediate attention to this matter and a comprehensive review of my account to provide a clear breakdown of the outstanding amount.

Furthermore, I kindly ask for your assistance in stopping the harassment from your representatives. I believe that a reasonable and fair resolution can be reached without resorting to such measure