Furlenco Complaints & Reviews

Furlenco pick up team was supposed to pick one sofa set, one bed side table and one mattress in April, 2023 from bangalore address. I was in bangalore for 1.5 years, I did rent out the furniture for more than a year, while i was planning to leave bangalore, I scheduled a pick up for the furnitures, the pick up date was provided April 29th, 2023. I was supposed to leave bangalore by May first week. I called their support team, and I told them...

I am writing to express my deep concern and frustration regarding the ongoing issues I have been facing with my account.

From February 2023 to June 2023, I did not receive any invoices or notifications for bill payments, despite my efforts to inquire about the matter. I was informed that there was an application upgrade causing delays in bill generation. In July 2023, I received a call requesting payment for the outstanding...

I had subscribed for 6 months of sofa rental plan and paid upfront. Furlenco sent a broken sofa which was just fixed and post usage around 10 days, it broke and furlenco people post 30 days of follow up, picked it up and since past 15 days not issuing a refund though they promised the same as in enclosed email from them. I had paid rent for the furniture which I didn't use from Furlenco...

I ended my subscription of rental furniture earlier than the end date, from Furlenco and scheduled the pick up on 5th October 2023. The company Furlenco kept delaying the pick up and even after multiple mails and Calls to their customer support and chats, they furniture is still not picked up. Now after 2 months they are asking to pick up. For 2 months they have caused me mental trauma and harassment as I had to beg my owner to keep the furniture...

After the end of the year long subscription, Furlenco is not taking back their products. Its been a month that we have been requesting them to pick the products up multiple times. Even after telling them that we are leaving the city, they have been non chalant in their attitude.

The pickup date has been revised multiple times from 20 Nov to 23 Nov to 30 Nov to 2 Dec to 3 Dec to 12, 14, 16 December now.
In between they...

The items were not usable and the replacement request was not fulfilled. Furlenco customer support made me pay for all the months as they promised to give a credit note. Since they did not replace, I returned it. Now they are asking me to pay for the later return request for a broken item.

On the other hand, the credit amount is very less. they are offering me 2-3 thousand whereas I paid them 7-8 thousand even when the items...

Team Furlenco, Kept calling me back to back it's looks more like a harassment. im using furlenco since 2018 and there are so many issue I face but furlenco team don't really care or coordinate well with the pick up and drop coordinator. last time there was a activity, I had called for a vitello storage bed with pico solid dinning table. They delivered me the broken bed in the storage the hydraulic pump on left was not working and he replaced...

Paid for sofa 20days back. They set delivery date. Message a day before confirming delivery & on the day postpone delivery. this is 5th time now. Call center reps say they will contact other dept and get back but do not. Now on cancelling there is no status on the refund.
The chat bot on the app is just as useless as the customer care reps. One gave me another number to call and that number does not exist. ([protected])...

I purchased 12 month subscription plan for renting furniture in December 2022 (image attached). At the time of purchased I was promised relocation services. On 7th Feb I received mail stating furlenco ulmtd will be down till April and your subscription won’t be visible on the app, which was later stretched till June (image attached). I now requested for relocation of furniture to which they deny stating the service is not provided anymore...

I purchased a 12 month rental plan from furlenco in December 2022, when they provided relocation services. I connected customer care for relocation in the same city and they are saying their policies have now been updated and they do not provide relocation now....

I have rented fridge and RO combo with you nearly 2 years back and constantly was paying you rent for two years and you never did any service for the device. Now i have returned your furniture and I can’t see the option of my orders in your application and when i xalled you up i have been asked to tell the amount which deposited seriously??

You just refund my deposit straight away. And RO that you have provided in the subscription...

Receiving harassing calls, had raised an issue in the month of Jan, however no resolution received till now, called customer care 100 times, sent 100 emails, no one from the escalation team is bothered to call, however receiving these harassing and abusing calls from them. The issue is not getting resolved since more than 6 months now...

Receiving harassing calls from Furlenco, however have reached out to the customer care and asked a revert and call back from the escalation team. No one is interested, They only seem to be interested in harassing and abusing customers...

The company is refusing to pick up the products on the scheduled pick up date and is rescheduling pickup date again and again without informing. The customer support is not replying and they are saying that they cannot pick up the furniture for another few days. Because of this mismanagement, I am unable to get my new furniture delivered whose delivery was scheduled basis the pick up date provided by Furlenco....

The company is delaying the furniture pick-up constantly and rescheduling it without prior information. Due to their mismanagement, I am unable to get my new furniture delivered and am having to pay for the same too. The customer service is not replying and is asking me to cancel my new booking as they cannot pick up the furniture until further notice....

We have ordered a refregirator on 2nd of july 2023 and the product was supposed to be delivered on 5th before the product delivery they have kyc process which should be done. In our case we have different profile name and the id name was not matching at first case we thought that our request will get cancelled, in order to avoid cancellation we contacted support team for the issue .the support team said we need to cancel the product as they...

I have requested to pick up the products from Furlenco which I have taken on rent on 30th May. Nobody came to pick up the product and I had to leave New Mumbai to a new city.

They mentioned to rearrange the pickup on 1st June again nobody came to pick up the product. My landlord hasn't returned the deposit money. Later he moved the product out of his house as he got new tenant.

I have requested Furlenco if you...

I have returned their products on the 27th of Feb, 2023. After agonizing calls and pings on LinkedIn and rude calls from one Mr. Aditya Dabi - their customer executive support - I finally got my refund on March 11th. After that, they have asked me to delete my account - which I happily did. Now its been one month that I did not hear from them - from last month - furlenco has repeatedly called me and is harassing me again for misuse of their...

I had been using Furlenco products in Delhi NCR since more than 1 year and now wish to return it, but to my surprise they have rescheduled the return without letting me know. Now, as I had go for vacation it was not possible for me, and about which I already told them on chat and in email.
They intentionally delayed the return process so that they can levy some more charges on the furniture.
On top of it there is no sync between...

I have requested pick up of my product a month back and everytime they are rescheduling it. It has been done for 7 times till now. Because of which I am not able to vacant the flat i have rented and i am paying unnecessary rent....

Furlenco is doing a huge scam by taking orders on the App with payment but not delivering the furniture as promised. Till now they have given around 10 dates for delivery but have failed miserably in delivering the furniture. I have got confirmation calls from Logistics team 7 times till now, because of which I had to wait in the location on those days but delivery was not done. Each of the times, Customer care provides no update on the delivery...

On 7th April, I purchased 6 months' rental for some furniture and appliances. While the products were in cart before payment, the delivery date was shown as 30th April. So I went ahead and completed the payment of around Rs 36000. As soon as payment is done and the order is placed, it showed that the delivery date is 9th April. My move in to this new apartment is 20th April. I can not take delivery on 9th. So I sent multiple emails to their...

I had paid for 6 months subscription from April 23-Sep 23, and even after paying in advance they have debited money for April and now it has been 20 days and they have kept me hanging in between. No resolution from their side, I keep on getting auto generated mails from them asking for more time....

1. Furlenco doesn't have a customer care number! You have to submit a request, and they will call you back, at their leisure.
2. Order delivery times keep changing, and you will have no clue on when the order will actually get delivered. Furlenco says you'll get a call 24 hrs before scheduling a delivery, but that has never happened in my experience.
3. Same troubles apply for returning items( That is its own can of worms)...

I placed an order on 28th February through UPI. The order went through and they cancelled it. It’s been 7 business days and. I have been following up on the status of my refund and they keep giving excuses. I relacated to Bangalore and I need money because relocation is very expensive. I have been begging and there is no support or consequences on them for delaying my refund...

I recently ordered furniture from Furlenco, and I have had an extremely disappointing experience with their delivery and customer service.

It has been 30 days since I placed my order, and my sofa has still not been delivered, despite multiple promises from their customer care team. What is even more frustrating is that I have been paying for this furniture with my hard-earned money, and yet the company seems to have no respect...

I'm a Doctor who has been renting furniture in Mumbai from Furlenco since 2 years now. When I had started the subscription customer care service was ok, but since then it has been going downhill.
In between (2022) I had to shift my house in the same city. When I applied for relocation of furniture, initially I had no response from the customer care and the mobile app remained frozen for days. Whenever I tried to contact anyone I was...

Date - 2nd Feb 2023

I have been informed that furlenco has discontinued the relocation benefits. I have taken the products considering the relocation and it's unethical to stop in the middle of my subscription. I am eligible for one-time relocation and I want to avail that service.

Resolution Looking for - Either I want them to give me a refund for the remaining tenure or give me a full refund...

I have been using services from Furlenco (rented appliance and furniture) since over a year. There have been multiple issues with their service starting from basic communication to deliveries/pickup and even financial transactions (billing). But right now when my contract o[censored]sage is terminating, they've come down to fraudulent ways of extending contract by cancelling pickup without notifying.

First of all, reaching Furlenco...

I have taken rental subscription for one of the product from furlenco but now they are not returning the product and monthly they are deducting money and once I return the product then daily customer care says it will be picked up by today and pick up guy also says vechile is either damaged or there is no space for the return....