Furlenco Complaints & Reviews

I, Malvika Sharma, had rented a cupboard and shoe rack from Furlenco, and I had scheduled the return on 24 Feb 2023. The pickup was confirmed by the team and then no one showed up stating we do not have services of pickup in Kolkata.
I had informed them well in advance that I was relocating to another city, and it was important that the items be picked up on the agreed date. However, Furlenco unilaterally rescheduled the pickup to...

Complaint Against: Furlenco
Nature of Complaint: Delivered Broken AC, No Installation, No Pickup, Still Charging
Order ORD[protected]
Amount 15500Rs
I rented an air conditioner from Furlenco. The product was delivered, but the installation team arrived late and found that the AC was broken and unfit for installation. Despite their confirmation, the unit has neither been picked up nor refunded.

I am...

I, Nitin Chobisa, had rented a TV and Sofa from Furlenco, and I had scheduled the return on 28 March 2025. The pickup was confirmed by Furlenco for 2 April 2025.
I had informed them well in advance that I was relocating to another city, and it was important that the items be picked up on the agreed date. However, Furlenco unilaterally rescheduled the pickup to 7 April 2025, stating "vehicle breakdown" as the reason.
On...

Team,
I have recieved calls post punching the order that i will get the product by 30july. But no one contacted yet. Also these furlenco customer support is useless as wait time is high and then themselves disconnect no point of contact for query. I have been waiting for the product since morning. I contacted chat bot there i got 1 no. Seems delivery guy no but he is not picking up calls which i tried more than20 times -[protected]br...

I have raised a request for return of the products 10 times in last 2 months, I am unable to return the same and the ticket is getting auto cancelled and closed, I am not able to raise a return request in desktop site and return this through my app. This is cheating literally for the subscription amount from Furlenco. Every month it(Furlenco app) asks for renewal. When my requirement is already over, I am still unable to return product. Such...

I had booked rental furniture yesterday morning 19.06.2024 and remitted around Rs. 60000 to gpay through my email ID. In spite of repeated reminders and complaints neither the order is confirmed, nor refund is made. This is very serious. Please let me know the status of my order.

I had also made complaint orally and through Whatsapp to Ms. Minal from Unlimited by Furlenco at this number [protected]. As per her advise, we have...

I placed an order # ORD[protected] dated 25th May 24 with 6 months' rent advance payment and delivery was confirmed for 1st June. They are not getting products delivered now and every time they are giving me new dates. After taking payment everyday they are giving me new date. Earlier they gave me 1st June and then rescheduled it for 2nd June and again they have re-scheduled it for 4th June as per their convivence without my confirmation....

I returned the furniture subscribed from UNLMTD, Furlenco on 30th Apr 2024, it was communicated that within 5-7days i will get my refund amount. But after 22days (23rd May 2024), i am still following up with Furlenco team but not getting the refund processed. It seems they have no intention to refund my amount.

Furlenco pick up team was supposed to pick one sofa set, one bed side table and one mattress in April, 2023 from bangalore address. I was in bangalore for 1.5 years, I did rent out the furniture for more than a year, while i was planning to leave bangalore, I scheduled a pick up for the furnitures, the pick up date was provided April 29th, 2023. I was supposed to leave bangalore by May first week. I called their support team, and I told them...

I am writing to express my deep concern and frustration regarding the ongoing issues I have been facing with my account.

From February 2023 to June 2023, I did not receive any invoices or notifications for bill payments, despite my efforts to inquire about the matter. I was informed that there was an application upgrade causing delays in bill generation. In July 2023, I received a call requesting payment for the outstanding...

I had subscribed for 6 months of sofa rental plan and paid upfront. Furlenco sent a broken sofa which was just fixed and post usage around 10 days, it broke and furlenco people post 30 days of follow up, picked it up and since past 15 days not issuing a refund though they promised the same as in enclosed email from them. I had paid rent for the furniture which I didn't use from Furlenco

I ended my subscription of rental furniture earlier than the end date, from Furlenco and scheduled the pick up on 5th October 2023. The company Furlenco kept delaying the pick up and even after multiple mails and Calls to their customer support and chats, they furniture is still not picked up. Now after 2 months they are asking to pick up. For 2 months they have caused me mental trauma and harassment as I had to beg my owner to keep the furniture...

After the end of the year long subscription, Furlenco is not taking back their products. Its been a month that we have been requesting them to pick the products up multiple times. Even after telling them that we are leaving the city, they have been non chalant in their attitude.

The pickup date has been revised multiple times from 20 Nov to 23 Nov to 30 Nov to 2 Dec to 3 Dec to 12, 14, 16 December now.
In between they...

The items were not usable and the replacement request was not fulfilled. Furlenco customer support made me pay for all the months as they promised to give a credit note. Since they did not replace, I returned it. Now they are asking me to pay for the later return request for a broken item.

On the other hand, the credit amount is very less. they are offering me 2-3 thousand whereas I paid them 7-8 thousand even when the items...

Team Furlenco, Kept calling me back to back it's looks more like a harassment. im using furlenco since 2018 and there are so many issue I face but furlenco team don't really care or coordinate well with the pick up and drop coordinator. last time there was a activity, I had called for a vitello storage bed with pico solid dinning table. They delivered me the broken bed in the storage the hydraulic pump on left was not working and he replaced the pump by going to my old house and pick a pump from my old society landmark building address to swap the pump from the another activity was happening of picking up of Bianca wardrobe with blaze storage bed and mattress and pillow covers.so to complete my broken bed delivery I had to drive him to my old home pick a pump from blaze storage bed and get him back to new home and replace the broken pump .
It looks like I work for furlneco and getting paid to solve problems which are not even mine. Ur quality check department never doing products checks well and been sending me broken stuff and u can check that in my 1000s of mails I have sent to furlenco team but my last order again the broken bed was sent to me.if I'm paying the full money why mi receiving broken products.
And this lady kept on harassing me over call for pillow cover and mattress cover which have peen picked up.after being the oldest privileged customer of furlenco the things I have to go through is totally unprofessional from team furlenco.stop harassing me over call over the product that all ready been picked up from furlenco team and it's not my job to u to update the deate of the pick up and item been picked up I'm sure u have a team for that. Imagine of I start calling u for everything broken products I have been receiving from furlenco end then we will be on calls forever.rahidahmed.ie please look into major issue like no coordination between pickup team and team in main branch and quality check need to open eyes and see they are sending non functioning products to customers who's been with them for more then 5 years.this is totally unprofessional from furlenco..
this two products were delivered to me on 17 sep and I have paid 9 months rent in advanced and 2 chairs are broken and the hydraulic system of bed is not working properly. Service request is not click able and not able to put a request to so I have have a produced fixed and if I have paid full then why I have received the broke products.

Paid for sofa 20days back. They set delivery date. Message a day before confirming delivery & on the day postpone delivery. this is 5th time now. Call center reps say they will contact other dept and get back but do not. Now on cancelling there is no status on the refund.
The chat bot on the app is just as useless as the customer care reps. One gave me another number to call and that number does not exist. ([protected])

I purchased 12 month subscription plan for renting furniture in December 2022 (image attached). At the time of purchased I was promised relocation services. On 7th Feb I received mail stating furlenco ulmtd will be down till April and your subscription won’t be visible on the app, which was later stretched till June (image attached). I now requested for relocation of furniture to which they deny stating the service is not provided anymore...

I purchased a 12 month rental plan from furlenco in December 2022, when they provided relocation services. I connected customer care for relocation in the same city and they are saying their policies have now been updated and they do not provide relocation now.

I have rented fridge and RO combo with you nearly 2 years back and constantly was paying you rent for two years and you never did any service for the device. Now i have returned your furniture and I can’t see the option of my orders in your application and when i xalled you up i have been asked to tell the amount which deposited seriously??

You just refund my deposit straight away. And RO that you have provided in the subscription...

Receiving harassing calls, had raised an issue in the month of Jan, however no resolution received till now, called customer care 100 times, sent 100 emails, no one from the escalation team is bothered to call, however receiving these harassing and abusing calls from them. The issue is not getting resolved since more than 6 months now

Receiving harassing calls from Furlenco, however have reached out to the customer care and asked a revert and call back from the escalation team. No one is interested, They only seem to be interested in harassing and abusing customers...

The company is refusing to pick up the products on the scheduled pick up date and is rescheduling pickup date again and again without informing. The customer support is not replying and they are saying that they cannot pick up the furniture for another few days. Because of this mismanagement, I am unable to get my new furniture delivered whose delivery was scheduled basis the pick up date provided by Furlenco.

The company is delaying the furniture pick-up constantly and rescheduling it without prior information. Due to their mismanagement, I am unable to get my new furniture delivered and am having to pay for the same too. The customer service is not replying and is asking me to cancel my new booking as they cannot pick up the furniture until further notice.

We have ordered a refregirator on 2nd of july 2023 and the product was supposed to be delivered on 5th before the product delivery they have kyc process which should be done. In our case we have different profile name and the id name was not matching at first case we thought that our request will get cancelled, in order to avoid cancellation we contacted support team for the issue .the support team said we need to cancel the product as they dont have option to change the profile name . First of all the site is so hopeless that there is no option to edit anything even the delivery or kyc details are not updated there.
After they said we agreed on cancellation and they said we will be getting call from cancellation team on 2nd istelf but we didnt get any call. we waited and called them again that time they said that our kyc is approved even been the name miss match and said we will get delivery by 5th july 2023. but we didnt receive the product on 5th again we reached the customer support they said there is some issue with them we will get the delivery in 3-4 days. as we were travelling outside on those days we decided to cancel the product as it was taking long time. we called again the customer support and requested for cancellation( there is no direct was to cancel the product from their app) we need to call the customer care 100 time and they dont provide any resolution. After asking for cancellation the team said we will get call from cancellation team, its 12th of july 2023.. neither we have got a single call from the support team.
they are just playing with people harassing them, taking their money and not providing refund .. on calling the support 100 time they said that we are fake so cancelling the product, so they didn't move ahead with cancellation. they are calling customers fake inspite of looting their money and not providing solution. they have even blocked one of our number for calling them again and againn. Such kind of service is not acceptable.
Never go with this site, hopeless ever, very bad experience.
Wer are still waiting for our product cancellation and refund

I have requested to pick up the products from Furlenco which I have taken on rent on 30th May. Nobody came to pick up the product and I had to leave New Mumbai to a new city.

They mentioned to rearrange the pickup on 1st June again nobody came to pick up the product. My landlord hasn't returned the deposit money. Later he moved the product out of his house as he got new tenant.

I have requested Furlenco if you...

I have returned their products on the 27th of Feb, 2023. After agonizing calls and pings on LinkedIn and rude calls from one Mr. Aditya Dabi - their customer executive support - I finally got my refund on March 11th. After that, they have asked me to delete my account - which I happily did. Now its been one month that I did not hear from them - from last month - furlenco has repeatedly called me and is harassing me again for misuse of their products. What products? which products? How is it my fault that they don't update things and their operations is as clueless?

I had been using Furlenco products in Delhi NCR since more than 1 year and now wish to return it, but to my surprise they have rescheduled the return without letting me know. Now, as I had go for vacation it was not possible for me, and about which I already told them on chat and in email.
They intentionally delayed the return process so that they can levy some more charges on the furniture.
On top of it there is no sync between the customer care and the ground team so the customer has to suffer, confirming the return date, time and it also happened that on date mentioned no one showed up or called .This has taken lot of hours just for confirmation, requests and complaining.
So, my experience has been bad with Furlenco and better I will chose the other companies .

I have requested pick up of my product a month back and everytime they are rescheduling it. It has been done for 7 times till now. Because of which I am not able to vacant the flat i have rented and i am paying unnecessary rent....

Furlenco is doing a huge scam by taking orders on the App with payment but not delivering the furniture as promised. Till now they have given around 10 dates for delivery but have failed miserably in delivering the furniture. I have got confirmation calls from Logistics team 7 times till now, because of which I had to wait in the location on those days but delivery was not done. Each of the times, Customer care provides no update on the delivery...

On 7th April, I purchased 6 months' rental for some furniture and appliances. While the products were in cart before payment, the delivery date was shown as 30th April. So I went ahead and completed the payment of around Rs 36000. As soon as payment is done and the order is placed, it showed that the delivery date is 9th April. My move in to this new apartment is 20th April. I can not take delivery on 9th. So I sent multiple emails to their...