Furlenco — Repeated Pickup Failure, Wrongful Overdue Charges, Service Deficiency & Customer Harassment by Furlenco

Address: Furlenco (House of Kieraya Pvt. Ltd.) 2nd Floor, Prestige Tech Park, Marathahalli-Sarjapur Ring Road, Bengaluru, Karnataka 560103

Website: www.furlenco.com

I am filing this complaint against Furlenco for repeated service failures, negligence, and unfair billing practices.

My furniture pickup was originally scheduled by Furlenco but was cancelled by the company. Since then, I have spent over two weeks trying to get my furniture collected.

Throughout this period:

Furlenco's mobile application repeatedly crashes, preventing me from selecting an earlier return date.
Despite the pickup delay being entirely caused by Furlenco, overdue charges have been added to my account.
I have repeatedly contacted customer support through calls and emails.
I specifically requested a callback from a senior customer support representative, but this has not been provided.
I was informed that the earliest pickup available was 3 July, but without my consent or any communication, the pickup date was later changed to 7 July.
Different representatives have provided contradictory information, making it impossible to determine when the pickup will actually occur.

I have repeatedly informed Furlenco that I am vacating my residence and cannot continue storing their furniture beyond my move-out date. Despite knowing this, the company has failed to arrange a timely pickup.

Due to Furlenco's negligence, I have suffered unnecessary stress, wasted significant time following up with customer support, and have been wrongfully billed for overdue charges resulting solely from their own operational failures.

I have preserved complete records of emails, phone calls, screenshots, and communications demonstrating these repeated failures.

I request the following relief:

Immediate pickup of all Furlenco furniture before I vacate the property.
Removal of all overdue charges that resulted from Furlenco's cancellation and delays.
Compensation for the inconvenience, harassment, and repeated service failures.
Appropriate action against Furlenco for deficiency in service and unfair trade practices.

Despite giving Furlenco multiple opportunities over the last two weeks to resolve this issue amicably, the company has failed to do so, leaving me with no option but to seek intervention through the consumer grievance process.