Future Generali Complaints & Reviews

Health policy cancellation requested on 23/8/2022 but Mr.Vipin not responding mails and calls properly, Always getting delay of services from Vipin,
Need policy cancellation and refund of this case on Urgent basis

Policy no : FAT[protected]-000

For Policy no V7658554 of Future Generali general insurance company, they have received Rs 6562/- on 23.10.2021 vide transaction id PGT[protected] but till date no policy has been generated. I have been follow up from 15 days but still nothing result has been received from company.

I am writing this mail because of disappointment faced by me for my claim # CM467737, related to motor policy HFH60116. Please note that I have had no claims since the last 5 years and this one is after a long long time.

I had met with an accident last week which damaged the below mentioned parts:

- Front Bumper

- Right Side View Mirror

- Left Side View Mirror

- Right Fender

- Left Fender

- Rear Bumper

On 6th June, I went to the Hyundai workshop to get these repaired. I explained the entire accident and mentioned this on the report as well. I was shared with the surveyor’s number in the evening, and I tried to connect with him multiple times, but he did not pick up.

On 7th June morning, I was informed that the approval was obtained only for the right fender and partial (70%) for the bumper. This is very shocking considering that no one from Future Generali attempted to understand the case and partial approval given based on very limited understanding gained based on pictures. If pictures could say things, there would have been no need for the processes. I connected with the surveyor ‘Ajay Patel’ and he had no idea that the side view mirrors were damaged and needed repair. This is absolutely shocking, and I am unable to understand how the claims are submitted and what is the approval process (if any or is just based on random approvals).

Refer below for important details:

- Policy Number: HFH60116

- Claim Number: CM467737

- Registration Number: HR 26 CN 0589

- Surveyor Name: Ajay Patel (Phone #: [protected])

I request you to look into this matter on priority and action on it.

Dear sir my name is Amit kumar s/o Shri ramjeet sharma ...sir problem ye hai ki meri maxlife insurance se 2 policy chal rahi thi ek mere name se or ek meri wife ke name se jinka policy no :[protected] and my wife Policy no:[protected] hai but kuch premium bharne ke baad jab mujhe pata chala ki mujhe policy ke baare me bataya kuch gaya or becha kuch gaya tab mene in dono policy ko bharti AXA me port karwa liya jiska policy no[protected] or mera transfer code :-IBN9806 bataya gaya or jin logo ne ye meri policy port karwayi unka name Renu jinka contact no = [protected], [protected] and Mr Rajiv Jain jo ki bharti AXA me hai unka contact no = [protected] hai. In logo ne bola ki apki policy port ho gayi hai last year mujhe koi prblm nahi hui but March ending me mere account se maxlife ki taraf se EMI deduct kiya gaya wo bhi 2 EMI jinka amount Rs.194274.00 hai...jab mene ye policy dono port karwa di to ye mere account se kyun deduct hui upar se jo maxlife policy port hui thi usi ka paisa wapas aane ke liye unhone mujhe reliance Nippon ki policy dilwa di jiska policy no = 53870161...ab jab wo policy band hi nahi hui to ye policy meri kyun karwayi gayi renu or rajiv ne mujhe bola ki is policy ke bond jab milega tab is bond me sab likha hua hoga paise ke baare me agar nahi mila to bond ke 2 mahine baad letter recived hoga or dusra bond aayega uske baad but mujhe na to koi bond mila or na koi letter recived hua in logo ne koi bhi paper mere se sign tak nahi karwaya taki me use pad saku ...in policy ke chakkar me is renu or rajiv ne mere saath bahut cheat kiya or us cheat me kam se kam 10 lac ka amount hua.

Jisme

Maxlife policy no[protected] =61350x3= 184050.00

Maxlife policy no[protected] =91137x4= 388548.00

Bharti AXA policy no[protected]= 129900x2=259800

Reliance Nippon policy no 53870161 =165400x1=165400

Future Generali :[protected] =209000.00

Total amount is = Rs.1206798.00

Sir ek to me pehle se hi loss me tha upar se Mrs Sheetal rajput(sheetal.[protected]@futuregenerali.in) ne jinka Contact no:-[protected] agent (shiv) ke through fake ID dekar or fake company ke letter head par paise ka settalment dikhakar apni policy karwa li jisme unka saath unke boss Mr. Varun Anand (varan.[protected]@futuregenerali.in) ne diya jinka contact no :-[protected], In dono ne milkar mere saath cheat karke mujhe apne agent ke saath milkar future generali ki ek policy jiska no:[protected] hai uska amount 209000.00 hai in logo ne pehle kaha ki ye policy meri 15 din me withdraw karwa denge jo ki nahi hui fhir bola ki ise hum 3 mahine me karwa denge but fhir bhi nahi fhir lockdown me staff na aane ka bola or aaj tak ye policy na in logo ne cancel ki or na hi iska paisa mere pass refund aaya so...iske baad mene jab us agent ki enqury ki to uske contact list me Mr. varun and Mrs Sheetal rajput ka No tress hua jisse mujhe pata chala ki ye sab apas me milkar mere saath fraud kiya ... mere aap logo se hathjodkar nivedan hai ki aap in logo Varun anand and sheetal Rajput ke against meri complaint accept kare or inke againt hard to hard karyawahi ho taki dubara kisi ke saath aisa na ho me baki fraud papers jo in logo ne provide karwaye the wo attach fkar raha hu as per sheet...mene iski complaint cyber crime par bhi ka rakh rakhi hai jiski complaint no :- [protected] police station me aa gayi hai...

I have made a payment for car insurance of amount 9800 through gpay on 9 December 2021. Amount is debited from account but status shows failed transaction. Please refund the amount

Master Policy nos M1232882 M1232882/22496
My washing machine is not working
My washing machine is in warranty period
Washing machine checks immediately & repair.
All necessary & warranty documents attached with mail

Contact
Jagdeep Singh
[protected]

Order #[protected]

We writing to express our concern about recent incident we experienced from Future Generali Insurance Company regarding the Vehicle Insurance claim. The incident took place on 4 June 2021 at Juhu, Mumbai 400 049, on same day we sent the Car at Shreenath Motors Service Centre situated at Swami Vivekananda Rd, next to Petrol Pump, Oshiwara, Jogeshwari West, Mumbai, Maharashtra 400102.

The representative of Service Center intimated us that they will take I week for repair the damages and they will claim the Insurance from the Future Generali Insurance Company then he took documents from us for further procedure. However, a week later we called him for the status of the car, and then he informed us that it will take 1 more week as the car parts not available, and then he finally gave the delivery date of 18 June, 2021 at 2pm to take the delivery of the Car.

Whereas, on 18 June 2021, the Car was supposed to deliver to us however on the same date suddenly received called from Future Generali company's representative Mr. Sagar Dahiwalkar saying that they cannot provide us liability as the Driving License of Mr. Sunil Shinde (driver) provided by us is not valid as per the RTO's online portal although we had submitted valid Driving License valid up to[protected] even renewal payment receipt (dated 2017) issued by RTO.

Furthermore, as per the requirement of Insurance company of Extract we provided the same to them, according to extract it is clearly visible that said License is ACTIVE also it is mentioned that Mr. Sunil Shinde (driver) had applied for Renewal in 2017, which means We have Valid License received from RTO validity up to 20/04/2029.

Whereas, the said Car is still in the Service Centre, but the Future Generali Insurance Company deliberately holding the liability and delaying to deliver the Car.

Enclosed-
Driving license
Renewal receipt copy
Extract

To,
Customer support department
Future generali life insurance co. Ltd.,
Indiabulls finance centre, tower 3, 6th floor
Senapati bapat marg,
Elphinstone (W), mumbai-400013.

Dear Sir,

Sub: Insurance claim of the car. for more than 2 months after submitting all the documents.

I, Mr. Deepak Kumar Singh o[censored]ttarakhand., the policy holder of the mentioned policy, duly taken from the broking agency details.
Accident Claim No. CM265960, Policy No. MAH78459, Vehicle No. UK06BA5343, Intermediary Name/Code: Mahindra Insurance Brokers . With reference to the above policy, my complaint is that on[protected], I was traveling from Uttarakhand to Bihar with my friends in my car XUV UK or A5343, at night my car got out of control at village Dhuppur. fell in a ditch nearby, in which three of my colleagues died. After this we claimed the company, after a few days, the company's agent, Amarendra Srivastava, calls us and says that you will not get the claim money because your friend told us statement is given. That you have taken a car fare of Rs 5000 to go from Uttarakhand to Bihar. I said you have some proof. Then the agent says that your friend has given us the statement. But my friend is saying that we have not made such a statement, a false statement has been taken from us. Company's agent is troubling us mentally. On the phone that you will not get the claim money. But when I spoke to another agent telephonically, we were assured that the claim would be settled in a few days. And now 2 months 14 days have passed so far no solution has been found. on behalf of the company. Please note that the event happened on 14th April 2021 and today is 28th June 2021 Already 2 months 14 days have passed and we don't know how long it will take you.
I never expected such delay from Future Generali Insurance. I am facing a real nightmare with Future Generali Insurance.
Hence we request you to kindly take necessary action and settle this claim at the earliest. Otherwise we will go to court and file "PIL". against the company

Thanks & regards.
Yours faithfully,

Policy holders name : Mr. DIPAK KUMAR SINGH
Address : R/O WARD NO. 02 TRANSIT CAMPR, ,
NEAR RADHA KRISHNA MANDIR, RUD,
UDHAM SINGH NAGAR,
UTTARAKHAND, Pincode : 263153
Email. Id : [protected]@gmail.com
contact No: +91 [protected]

Chitra Sarma
M-5/1, Ganesh Krupa CHS
Kashish Park, L B S Marg
Thane West 400604.
Cell:[protected]

07 June 2021

Future Generali India Insurance Co. Ltd

Subject: Very Very UNPROFESSIONAL!

My Motor Insurance Policy : Ref HFG74553

My Car Insurance Policy was due for renewal on 24 May 2021. Their Agents started sending me messages / contacting me as early as March 2021.
I renewed the policy on 7 May as requested by the Agents. There was no accident/claim till then and the Agents asked me to send a message to that effect. I had obliged.

They did not inform me that if, after the renewal and the expiry of the then existing policy, there comes a claim I should pay the No Claim Bonus Recovery Amount.

And I did not know this provision.

On 17 May 2021 the car met with an accident and a claim was made.
Now I receive a letter from Future Generali India Insurance Co. Ltd accusing me of concealing the CLAIM at the time of renewal.

The letter was qurantined as usual and did not get any special attention as it did not have anything special to attract immediate attention. At that time I thought FGII Co. was very much advanced and that they have sent a hard copy of the Insurance policy document!

The letter goes: quote:

However, on verification of our records, we have noted that you are eligible for 0% NCB, because of you have made a claim under your previous policy. (I don’t’ know what sort of English is this!)

Due to the above, we are unable to allow you the No claim bonus of 20%

What happens now?

The own damage cover section of your policy is not active. This means you can’t claim any damages to your vehicle till you activate your policy again.

How to activate your policy?

You need to first get your vehicle inspected by us by paying an inspection fee (approximately Rs 500). Once the inspection is satisfactory we shall confirm you to pay NCB recovery amount of Rs 851. For inspection you can do the following;
• Contact us. Our contact avenues are mentioned at the end of this document.
• Visit your(?) nearest branch. Please visit our website www.general.futuregenerali.in to know your nearest branch

Unquote:

It being a Sunday yesterday, I contacted them on one of the numbers given by them when they advised me to contact my Agent!

THEY COULD HAVE STATED THIS IN THEIR DOCUMENT.

I am disappointed with their unprofessional approach, attitude and behaviour.

Instead of sending me a poorly worded letter (which beat around the bush) they could have just made a phone call to me or send me a brief message!
Thank you.

I have availed Corona Rakshak policy plan for my parents in July 2020 looking at the difficult situations due to COVID 19 outbreak.

In September 2020, My father has been found Corona positive and his age is 64. So on the account of having heavy fever initially, high viral load and tremendous leg pain, we haven't take a chance and take the advice from doctor telephonically and been admitted in two days from COVID 19 positive report.

By God's grace, his health has been responded well to the medication provided in the hospital and got recovered soon.

Now when after that we put a claim for the Hospitalization, company had started for asking different details at different time. We have provided it all and now they are saying to clarify why Hospitalization is required.

Owing to that, how can one ascertain at the time when he found positive that whether this virus would cause more harm or not. If company had doubts about misuse of policy than they would not have to sell it from initial levels.

IRDA should look into this matter and in the interest of genuine people they should have to laid hefty penalty on the company so that they won't mis sell any product hence forth.

My name is Saiyed Shahabuddin, I am owning a car Ford Figo DL12CB2272.
I am not satisfied with their claim resolution as they haven’t covered right door as part of claim. But when I visited to their Noida 63 office surveyor said it is genuine case and should have covered in claims.
Repair company also requested the same to the surveyor (Harmeet Singh) who visited first time to inspect my car.
After first inspection I have asked them to provide itinerary but he didn’t provided and after delivering car I have noticed right door is still not good and raised it at the same time.

I have written many emails to each concern person but no response at all.

My name sanjaya kumar samal, I am from odisha. [protected] ye mere no hai or iss no pe mere naam pe ek policy hai, jo 2018 me start hua tha or mere agent ki naam hai ameeta Biswal, mere complain ye hai ki mujhe avi tk mere bond nhi mila hai or bond k baare me sahi se jankari vi nhi diya gya hai, starting me mujhe bola gya tha mere pass 1 year ki grace period hai or me jb chahu apni premium pay kr skta hnu but suddnely call aaya ki mujhe premium pay karna hai otherwise mere policy lapsed ho jayega.
I was not capable that time to pay policy. Then next day msg mila ki mere policy lapsed ho gya hai, jo benefit ki bare me mujhe bataya gya tha mujhe kuch vi benifit nhi mila. Mere bond mujhe dene k liye request bhejne k baad me mujhe mere bond nhi mila. So jo vi hua hai totally fraud hua hai mere sath, bohat bar complain karne k baad vi kuch sollution nhi mil rha hai, 35000 kuch choti amount nhi hai mere liye so kindly me request karta hnu ki aap iss complain ko seriously le kr uss agent k naam per ek complain file kijiye or mujhe kuch sollution dijiye. i want my money refund please

Sab bhen chod andhe aur bhahre hain koi v maa chod meri baar nhi sunta aur na hi dikhai deta kisi ko two saal se bhen k lode ne chutia bna k rakh diya itni baar bola meri baat nodal officer se krva do.
Thanks
Avinash
[protected]

In last month on 11th july'20, my daiwa led smart tv (49 inch), model-4k-d50uvc6n stopped working.

I register my complaint to the insurance company "future generali india insurance company ltd" toll free no[protected], email - lwg fgi. Ew. And shared all documents related to policy of extended warranty.

They scheduled a technician visit and on 16th july'20 technician take my led tv along with remote to service center for repair also take 500rs for travelling charges.

Till today i have raise multiple calls and mail to future generali and local service vendor (Shiv shakti enterprises) for product inquiry they ignored my calls and not telling about my products status.

Its almost a month by chasing them but no information yet.

Please help.

Refer below details of insurance company and service vendor

1. Future generali india insurance company ltd - email id - lwg fgi. Ew, ph no - toll free no[protected].
Corporate & registered office: 6th floor, tower – 3, indiabulls finance center, senapati bapat marg, elphinstone road, mumbai – 400013.

2. Local service provider - shiv shakti enterprises - ujjwal (Owner)- [protected],[protected] ghaziabad
Address - a-41, gf shyam park ext, sahibabad, ghaziabad
Email - universal, [protected]@gmail.com

Hello,
The incident took place on 07/02/2020.
I had taken the accidental policy of future generali. So i was being hospitalized due to the accidental. After discharge from the hospital, we claimed for the insurance so they asked for all the required documents. As per the requirement, we have sent all the documents to them through maruti courier service on 19/03/2020 to there claim department office located at pune, maharashtra. The claim department of future generali health had received the courier on 26/05/2020. The courier was delayed due to the pandemic situation of covid-19. Almost 15 days from receiving the courier there was no response from there side. So after that, i tried to call there customer care, and there no proper response from there side. Till today have i have called at least 20-25 but every time i am getting the new answer. No one is taking the responsibility of the claim and there is no response from there side. Its almost 4 months but till today i haven't got the proper answer either response from the company.
Policy no. 2019a1800362pal

Corona kavach policy id1 - ckp[protected]-000
Corona kavach policy id2 - ckp[protected]-000

I gave modification request through email on ([protected]@futuregenerali.in) for above two policy till now no response,

Sir my father have KCC. Acc. In sbi bank. Kharif insurance is cut in pmfby. 2500 rs but I received claim only 4000 rs Why.
And our crop is damage 100%.

Dear sir,

I my self ravi gupta, i am from lucknow u. P and i have worked in your organisation in mall insurance, please i want to withdraw my pf amount but not able to do so. I have tryed do the process of attaching my uan with the pf no. Of but not able to do so,

My employee code - 9662

Plz attach my uan no. With my pf account

Uan no.[protected]

Or i have to take other step for the same process for my pf withdraw.

I am a policy holder no 01393699 i have purchased this for rs 30000. He convinced me to buy this that company will give u 20%commission in first year and rest 10 years u will get 10% commission back and medical and other benefts of sum assured. I am chasing him since more than 1 year. He told that after 15 days I will get the bond paper with all the commitments. And once 15 days completed they don't reply. Later I come to know that I can't even cancel the policy as it can happen only till 15 days. They make false commitment to buy the policy and then completely ignore and not reply as well. I complaint to future generalli multiple times as well about the agents and they aslo ignored. Because they just want to do business by making people fool.

Hi, I have purchased future generali Insurance from policy bazaar policy number is PBA38071 under the name of MR, Shubham I put in all the details of my previous policy accurately I dont know how I got the 25%NCB In my policy Instead of 20% and now I want to take claim on my car and future generali is not approving my claim please help I can be contacted at [protected]