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Future Generali Complaints & Reviews

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Updated: Jul 4, 2024
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S
surkr79
from Delhi, Delhi
Dec 11, 2016
Resolved
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Resolved

Address: New Delhi, Delhi, 110040

A Insurance policy of Rs 15000 taken from hdfc life before four years ago. Due to some mistakes in bound, returned to bank for amendment. After some time on its follow-up, its told to me that few staff with person who has policy bond given for amendment are vanished for cheating. On asking from bank for policy bond, they said No information for the same. After some time I forget it. After four year I got a call from hdfc life person named Arjun for a new policy. I told him the previous incident happen with me. He ask for my date of birth to get the detail of policy and told me all the detail as per last policy. He said, I will mark mail to my senior and they will contact you. Then Mr Alok Verma call me and said you are connecting with D2C service and you have to guaranteed this policy with two premium and service tax. For this we will collect your document and amount cheque from local insurance agent advisor. You have to follow the procedure which told by me. He did this from hdfc life with Rs 31500 bond. After 2-3 day got another call from Alok Verma that your amount is more than 1 lakh, so you have to generate a banking code with Rs 43000. Same process of documentation will process with Future Generali Insurance. Now this process start with amounts of Rs 49000, Rs 56500, Rs 100000, Rs 100000 and policy bond after one by one delivered to me. When I saw same agent on all bonds, start enquiry with customer care and related branches and confirm that I have lost my hard-working earning. These persons still in my contact for Rs 56100 policy with reliance or hdfc life for last formality of KYC updation. I have all call recordings of these cheaters with numbers, date and time.

Detail of Cheaters numbers are as:
1. Arjun Singh :
Mobile Number:[protected]
Landlines Number:[protected]
2. Alok Verma: [protected], [protected], [protected]
3. Vivek Rajwansh: [protected], [protected], [protected], [protected]
4. Rohit Walia: [protected],
5. Vinod Shukla/Puja: [protected]

Agent Advisor/ broker detail on bonds are as:
1. HDFC Life:
Name: SB Insurance Broker Pvt Ltd
Code: 00634272
Licence No: 230
2. HDFC Life:
Name: Netambit Insurance Broking India Ltd
Code: 00512120
Licence No: 403
3. Future Generali:
Name: Ltd S.B Insurance Broker Ltd
Agent Code: 80128503
4. Exide Life:
Name: SB Insurance Brokers Pvt Ltd
Code: 60285708

Policy Details are as:

HDFC Life
1. Policy No 18406894 Cust Id 34103337 Premium Rs 31500/-
2. Policy No 18525658 Cust Id 39904936 Premium Rs 99999/-

Future Generali

1. Policy No 01298796, Cust Id 59398632, Premium Rs 43000/-
2. Policy No 01306566, Cust Id 59398632, Premium Rs 56500/-
3. Policy No 01309297, Cust Id 59401854, Premium Rs 49000/-

Exide Life
1. Policy No 03360729, Premium Rs 99999/-

Kindly request to track these cheaters and punish for the same, so that we can save another one from these cheaters because neither me first person nor last for these cheaters.
I have a 40000/- earning in a month. I have two children and their schooling. I have already a home loan, auto loan and credit card loan of hdfc bank. So it is not possible to me to run these policy in any condition. So it is humbly request to all insurances company ( HDFC Life, Future Generali and Exide Life) to cancel my all above mention policy. I shall be thankful to all company for the same.

With Regards,
Suresh Kumar
Dec 11, 2016
Complaint marked as Resolved 
GRO Nov 4 to me Dear Sir As a valued member of the Future Generali customer family, your continued patronage is important to us. This is with reference to your email regarding policy no 01298796, 01306566, 01309297, We have registered a complaint against the captioned policy and you shall receive a revert in 15 days. Your service request number is 1002533392 1002533396 1002533401 If you require any clarification or assistance, you can get in touch with us via any of the following Service touch-points: · · · Assuring you of our best services Deeksha Sharma Future Generali India Life Insurance Register yourself on our simpler and faster customer portal in just 5 easy steps and get control over your policy · Type https://customer.life.futuregenerali.in and click on register now · You can now login using multiple options such as Policy No. or Registered contact no. or Registered E-mail ID or Client ID · Enter DOB of Life Assured · Select Mobile No. or Email id to receive OTP/Verification link · Set password and get complete control over your policy Note: To ensure prompt services, please do not to change the subject line for future communications. Be Aware : Safeguard your policy from unscrupulous people offering attractive rewards like loans, High Fund Value, Fixed Deposit for surrendering / discontinuing your policy -----Original Message----- From: Suresh Dogra ([email protected]) Date: Friday, November 04, 2016 10:55 AM To: [email protected] ([email protected]) Cc: [email protected] ([email protected]) Subject: Fraud by Broker on False Promise. Dear Pardeep, Greeting ! Pls read the matter and suggest me the right solution. If you need call recording of these cheaters, I can provide. A Insurance policy of Rs 15000 taken from hdfc life before four years ago. Due to some mistakes in bound, returned to bank for amendment. After some time on its follow-up, its told to me that few staff with person who has policy bond given for amendment are vanished for cheating. On asking from bank for policy bond, they said No information for the same. After some time I forget it. After four year I got a call from hdfc life person named Arjun for a new policy. I told him the previous incident happen with me. He ask for my date of birth to get the detail of policy and told me all the detail as per last policy. He said, I will mark mail to my senior and they will contact you. Then Mr Alok Verma call me and said you are connecting with D2C service and you have to guaranteed this policy with two premium and service tax. For this we will collect your document and amount cheque from local insurance agent advisor. You have to follow the procedure which told by me. He did this from hdfc life with Rs 31500 bond. After 2-3 day got another call from Alok Verma that your amount is more than 1 lakh, so you have to generate a banking code with Rs 43000. Same process of documentation will process with Future Generali Insurance. Now this process start with amounts of Rs 49000, Rs 56500, Rs 100000, Rs 100000 and policy bond after one by one delivered to me. When I saw same agent on all bonds, start enquiry with customer care and related branches and confirm that I have lost my hard-working earning. These persons still in my contact for Rs 56100 policy with reliance or hdfc life for last formality of KYC updation. I have all call recordings of these cheaters with numbers, date and time. Detail of Cheaters numbers are as: 1. Arjun Singh : Mobile Number:9821794345 Landlines Number:11409809492 2. Alok Verma: 7065993789, 9821793234, 9069785079 3. Vivek Rajwansh: 9210625137, 9069272161, 9250107960, 9213091780 4. Rohit Walia: 7210102359, 5. Vinod Shukla/Puja: 9555018731 Agent Advisor/ broker detail on bonds are as: 1. HDFC Life: Name: SB Insurance Broker Pvt Ltd Code: 00634272 Licence No: 230 2. HDFC Life: Name: Netambit Insurance Broking India Ltd Code: 00512120 Licence No: 403 3. Future Generali: Name: Ltd S.B Insurance Broker Ltd Agent Code: 80128503 4. Exide Life: Name: SB Insurance Brokers Pvt Ltd Code: 60285708 Policy Details are as: HDFC Life 1. Policy No 18406894 Cust Id 34103337 Premium Rs 31500/- 2. Policy No 18525658 Cust Id 39904936 Premium Rs 99999/- Future Generali 1. Policy No 01298796, Cust Id 59398632, Premium Rs 43000/- 2. Policy No 01306566, Cust Id 59398632, Premium Rs 56500/- 3. Policy No 01309297, Cust Id 59401854, Premium Rs 49000/- Exide Life 1. Policy No 03360729, Premium Rs 99999/- Kindly request to track these cheaters and punish for the same, so that we can save another one from these cheaters because neither me first person nor last for these cheaters. I have a 40000/- earning in a month. I have two children and their schooling. I have already a home loan, auto loan and credit card loan of hdfc bank. So it is not possible to me to run these policy in any condition. So it is humbly request to all insurances company ( HDFC Life, Future Generali and Exide Life) to cancel my all above mention policy. I shall be thankful to all company for the same. With Regards, Suresh Dogra 9891427315 Suresh Dogra Nov 14 to gro Dear Deeksha, Greeting from Suresh! Any update on mail trail. With Regards, Suresh Kumar 9891427315, 9643299315 Suresh Dogra AttachmentsNov 18 to gro Fresh call recording for your kind information. With Regards, Suresh Dogra Attachments area GRO Nov 23 to me Dear Mr. Suresh Kumar, It is our endeavour to provide quality services that are in your best interest. Thank you for helping us understand your grievance in detail. We have reviewed your grievance regarding: · Policy was mis sold to avail benefit from other insurance policy. We have verified all the allegations levied by you and found that: · You had applied for the policy by signing the proposal form · KYC Documents provided at the time of Proposal · Sales illustration statement has been duly signed by you indicating that you have understood that the policy is a regular premium payment policy and the same has been accepted by signing the proposal form. During our review, we found that a verification call was made to you before issuing the policy; which you completed successfully. As per our call records, you have confirmed to have understood all the details of your policy. We tried contacting you on 9643299315, to discuss our finding; however, after multiple attempts, we have not been able to reach you. As per IRDAI regulations, you are entitled to seek cancellation of your policy within 15 days from the date you recieve your policy document, by making a written application mentioning your reasons to do so. As per our records, we had dispatched your policy on 23/05/2016 and the same was delivered at your address on 24/05/2016 via Blue dart with AWB no.40570587746. We have however, received your request for cancelletion on 04/11/2016. which is outside the said period of 15 days and hence we are afraid, your request cannot be acceded to. Hence, after a thorough evaluation, we regret to inform you that your request for cancellation of policy has been declined and we would not be able to process the refund of your premium amount. We care for you. Hence, we believe that it would be in your best interest to continue paying premiums regularly in order to stay protected to meet your planned financial goals. In case of any further concerns, we request you to raise them within 8 weeks of receiveing this letter; post which, we shall consider this grievance to be closed. Should you require any further clarification or assistance, please feel free to contact your Advisor or you may get in touch with any of our service points mentioned overleaf. Assuring you of our best services. Deeksha Sharma Future Generali India Life Insurance Suresh Dogra Nov 23 to gro Dear Deeksha, As per telephonic conversation, its clear that it is not possible to run these policy in any condition. Kindly look the matter again and suggest me the best solution for the same. 40000/- is my monthly earning, have home loan emi of 5600/-, have auto loan emi of 6900/-, have credit card loan emi of 6000/-, Two kids of school fee 6000/-, have also home expenses. I have to die to avail your policy benifit, as per your mail. I never blame FGI, but policy given to my by someone belongs FGI direct or indirect way. I never see single word in your mail to take any action against cheaters. I provide mobile numbers and recordings to FGI for necessary action against cheaters who run this rackets. Or am understand that FGI means to collect money by hook or by croock, by itself FGI or through brokers or chesters. Cheaters belongs SB insurance, its clear. And FGI is also with SB insurance broksrs, its also clear. Mail tell me the IRDA rules, its allready told on phone that what they told me to that what words with verification call. But FGI have no concern to customer, what and how will do this. Great FGI. Great FGI. I want action against cheaters and appropriate solution for me. Also provide me FGI senior persons contact, to put my problem in front of them. Want to see that FGI senior management suggest customer to die or save. Hope for an early and favourable reply. No automatic mail reply, conversation on phone. GRO Nov 24 to me Dear Sir, This is with reference to your email regarding policy no 01298796, 01306566, 01309297, We have reassessed your case and we sincerely regret that we are unable to accede to your request for a cancellation of the policy and refund of the premium paid by you . Further we wish to inform you that our decision in this regards is final and if you are in disagreement of the same you may escalate the matter to Insurance Ombudsman and we shall adhere to the decision provided by the Honorable Ombudsman. For further assistance, please feel free to write back to us and we shall be glad to assist you. You may also call us on our Customer Service Help line number 1800 102 2355 from Monday to Saturday 8 am to 8 pm or visit nearest branch of Future Generali India Life Insurance Co. LTD. To locate the branch address you may visit www.futuregenerali.in à Contact Us. You now have an option of receiving payments, if any, under your policy through electronic fund transfer. Please update your bank account details with us. To know more in this regard you may contact at any service points given above Note: To ensure prompt services, please do not to change the subject line for future communications. Be Aware : Safeguard your policy from unscrupulous people offering attractive rewards like loans, High Fund Value, Fixed Deposit for surrendering / discontinuing your policy . For details visit www.futuregenerali.in Assuring you the best service always. -----Original Message----- From: Suresh Dogra ([email protected])
Future Generali customer support has been notified about the posted complaint.
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    M
    Manzoor Zargar
    from Pulwama, Jammu and Kashmir
    Dec 2, 2016
    Resolved
    Report
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    Resolved

    Address: Pauri Garhwal, Uttarakhand, 190002

    — forwarded message —
    From: pf-teamb helpdesk at sgc
    Date: dec 1, 2016 5:58 pm
    Subject: re: fwd: re: re: pf still pending as relieved on 6th september 2011 (manzoor ahmad zargar)
    To: "'zargar. manzoor'"
    Cc: 'pf-epfo helpdesk at sgc', 'pf teama helpdesk at sgc', 'nikhil gupta', 'hardeep aggarwal'

    Dear manzoor,

    Please communicate with jammu rpfc for any information of your pf withdrawal.

    Thanks & regards

    Avinash kumar gupta

    Untitledsgc services private limited
    C-43 sector 8, noida – 201-301 (up)
    Tel (direct) : +[protected]
    Tel (board) : +[protected]
    Fax : +[protected]
    E-mail : [protected]@sgcservices.com
    Http : www.sgcservices.com


    From: zargar. manzoor [mailto:zargar. [protected]@yahoo.com]
    Sent: wednesday, november 30, 2016 11:16 am
    To: pf-teamb helpdesk at sgc; 'hardeep aggarwal'
    Cc: 'pf-epfo helpdesk at sgc'; 'pf teama helpdesk at sgc'; 'nikhil gupta'
    Subject: re: fwd: re: re: pf still pending as relieved on 6th september 2011 (manzoor ahmad zargar)

    Dear avinash,

    Tell me what to do now???

    Sent from my mi phone
    On nov 24, 2016 10:19 am, pf-teamb helpdesk at sgc wrote:
    Dear sir,

    Please help to the employee in this regard. employee follow with us for pf, withdrawal pending very long.

    Kindly do the needful.

    Thanks & regards

    Avinash kumar gupta

    Untitledsgc services private limited
    C-43 sector 8, noida – 201-301 (up)
    Tel (direct) : +[protected]
    Tel (board) : +[protected]
    Fax : +[protected]
    E-mail : [protected]@sgcservices.com
    Http : www.sgcservices.com


    From: zargar. manzoor [mailto:zargar. [protected]@yahoo.com]
    Sent: thursday, november 24, 2016 9:46 am
    To: hardeep aggarwal; pf-team-b helpdesk at sgc
    Subject: re: fwd: re: re: pf still pending as relieved on 6th september 2011 (manzoor ahmad zargar)

    Dear hardeep ji,

    Can i get a revert how much time it will takes more..

    Regards

    Sent from my mi phone
    On nov 23, 2016 11:00 am, "zargar. manzoor" wrote:
    Hi avinash,

    Please let me know which door i have to knock now as there is no revert from anybody?

    Regards
    Manzoor zargar

    Sent from my mi phone
    On nov 21, 2016 9:41 am, "zargar. manzoor" wrote:

    Dear hardeep sir,


    It has been so long now that my pf has been processed but still there is no refund.. kindly update me on this.
    Regards
    Manzoor zargar
    [protected]


    Sent from my mi phone
    — forwarded message —
    From: "zargar. manzoor"
    Date: may 1, 2016 5:12 pm
    Subject: re: re: pf still pending as relieved on 6th september 2011 (manzoor ahmad zargar)
    To: pf-team-b helpdesk at sgc, 'hardeep aggarwal'
    Cc:

    Please let me know what to do??

    Sent from my mi phone
    On apr 2, 2016 8:54 pm, "zargar. manzoor" wrote:
    Dear avinash,

    Still i didn't received any fund yet.. please confirm and let me know what to do???

    Regards
    Manzoor

    Sent from my mi phone
    On dec 23, 2015 3:19 pm, pf-team-b helpdesk at sgc wrote:
    Dear sir,

    Kindly confirm and do the needful as per trial mail.

    Thanks & regards

    Avinash kumar gupta

    Untitledsgc services private limited
    C-43 sector 8, noida – 201-301 (up)
    Tel (direct) : +[protected]
    Tel (board) : +[protected]
    Fax : +[protected]
    E-mail : [protected]@sgcservices.com
    Http : www.sgcservices.com

    From: manzoor zargar [mailto:zargar. [protected]@yahoo.com]
    Sent: 23/12/2015 3:11 pm
    To: hardeep aggarwal; pf-team-b helpdesk at sgc
    Subject: re: re: pf still pending as relieved on 6th september 2011 (manzoor ahmad zargar)

    Sir,

    Still waiting for the pf refund as it has more than 3 months.

    Regards
    Manzoor zargar

    Manzoor a zargar iddgah srinagar j&k india


    On monday, november 30, 2015 2:57 am, hardeep aggarwal wrote:


    Dear sir,

    We have deposited the requisite papers with the pf department. they will transfer the amount in employee's account themself in due course of time.

    Regards,

    Ca hardeep aggarwal
    Arora vohra & co. | chartered accountants

    Prem bhawan, residency road, jammu (j&k)
    Mob: +[protected] | off: +[protected]

    From: pf-team-b helpdesk at sgc
    To: 'hardeep aggarwal'
    Cc: 'manzoor zargar'
    Sent: monday, 30 november 2015 3:15 pm
    Subject: fw: re: pf still pending as relieved on 6th september 2011 (manzoor ahmad zargar)

    Dear sir,

    Employee regularly follow with us that the pf amount not credited to the employee account.

    Kindly check the status and do the needful as per trial mail.

    Thanks & regards

    Avinash kumar gupta

    Untitledsgc services private limited
    C-43 sector 8, noida – 201-301 (up)
    Tel (direct) : +[protected]
    Tel (board) : +[protected]
    Fax : +[protected]
    E-mail : [protected]@sgcservices.com
    Http : www.sgcservices.com

    From: pf-team-b helpdesk at sgc [mailto:[protected]@sgcservices.com]
    Sent: 23/11/2015 10:51 am
    To: 'hardeep aggarwal'
    Subject: fw: re: pf still pending as relieved on 6th september 2011 (manzoor ahmad zargar)

    Dear sir,

    Kindly do the needful as per trial mail.

    Thanks & regards

    Avinash kumar gupta

    Untitledsgc services private limited
    C-43 sector 8, noida – 201-301 (up)
    Tel (direct) : +[protected]
    Tel (board) : +[protected]
    Fax : +[protected]
    E-mail : [protected]@sgcservices.com
    Http : www.sgcservices.com

    From: zargar. manzoor [mailto:zargar. [protected]@yahoo.com]
    Sent: 21/11/2015 11:05 am
    To: pf-team-b helpdesk at sgc
    Subject: fwd:re: pf still pending as relieved on 6th september 2011 (manzoor ahmad zargar)


    Dear avinashaviary,

    Still pf is not credited... please check and confirm.


    Sent from my mi phone
    — forwarded message —
    From: manzoor zargar
    Date: aug 26, 2015 2:34 pm
    Subject: re: pf still pending as relieved on 6th september 2011 (manzoor ahmad zargar)
    To: "[protected]@sgcservices.com"
    Cc:
    Dear avinash,

    Pfa and confirm, so that i will send the same via courier.

    Manzoor a zargar
    Iddgah srinagar j&k india


    On tuesday, august 25, 2015 6:52 pm, suruchi asawa wrote:

    Hi

    Please provide the pf form to the employee so that he can fill and provide the same to you.

    Along with all the required documents for pf form submission send it to us for acknowledgement.


    Suruchi asawa
    Deputy manager - human resources

    Future generali india
    Indiabulls finance centre,
    6th floor, tower 3, senapati bapat marg,
    Elphinstone road (w), mumbai - 400 013
    T +[protected]
    Www.futuregenerali.in

    From: full & final settlement
    Sent: 25 august 2015 18:05
    To: suruchi asawa
    Cc: clifford chettiar
    Subject: fw: pf still pending as relieved on 6th september 2011 (manzoor ahmad zargar)

    Hi suruchi,

    Please find the trail mail.


    Full and final settlement
    Future generali india
    Indiabulls finance centre,
    6th floor, tower 3, senapati bapat marg,
    Elphinstone road (w), mumbai - 400 013
    T +[protected]
    Www.futuregenerali.in

    From: pf-team-b helpdesk at sgc [mailto:[protected]@sgcservices.com]
    Sent: 25 august 2015 14:01
    To: full & final settlement
    Cc: clifford chettiar; manoj singh
    Subject: re: pf still pending as relieved on 6th september 2011 (manzoor ahmad zargar)

    Dear sir,

    Please find herewith the attached file for your reference.

    Kindly send it to us with manzoor zargar pf withdrawal form after authorization.


    Thanks & regards

    Avinash kumar gupta

    Sgc services private limited
    C-43 sector 8, noida – 201-301 (up)
    Tel (direct) : +[protected]
    Tel (board) : +[protected]
    Fax : +[protected]
    E-mail : [protected]@sgcservices.com
    Http : www.sgcservices.com

    From: pf-team-b helpdesk at sgc [mailto:[protected]@sgcservices.com]
    Sent: 25/08/2015 1:13 pm
    To: 'manzoor zargar'; 'full & final settlement'
    Cc: 'clifford chettiar'; 'manoj singh'
    Subject: re: pf still pending as relieved on 6th september 2011 (manzoor ahmad zargar)

    Dear sir,

    As required, pfa…….

    Thanks & regards

    Avinash kumar gupta

    Sgc services private limited
    C-43 sector 8, noida – 201-301 (up)
    Tel (direct) : +[protected]
    Tel (board) : +[protected]
    Fax : +[protected]
    E-mail : [protected]@sgcservices.com
    Http : www.sgcservices.com

    From: manzoor zargar [mailto:zargar. [protected]@yahoo.com]
    Sent: 25/08/2015 1:02 pm
    To: pf-team-b helpdesk at sgc; 'full & final settlement'
    Cc: 'clifford chettiar'; 'manoj singh'
    Subject: re: pf still pending as relieved on 6th september 2011 (manzoor ahmad zargar)

    Date of joining:08/feb/2011
    Date of leaving:06/sep/2011

    Manzoor a zargar
    Iddgah srinagar j&k india


    On tuesday, august 25, 2015 12:58 pm, pf-team-b helpdesk at sgc wrote:

    Dear sir,

    Kindly provide to us date of joining & date of leaving.

    Thanks & regards

    Avinash kumar gupta

    Sgc services private limited
    C-43 sector 8, noida – 201-301 (up)
    Tel (direct) : +[protected]
    Tel (board) : +[protected]
    Fax : +[protected]
    E-mail : [protected]@sgcservices.com
    Http : www.sgcservices.com

    From: manzoor zargar [mailto:zargar. [protected]@yahoo.com]
    Sent: 25/08/2015 12:48 pm
    To: pf-team-b helpdesk at sgc; 'full & final settlement'
    Cc: 'clifford chettiar'; 'manoj singh'
    Subject: re: pf still pending as relieved on 6th september 2011 (manzoor ahmad zargar)

    Dear team,
    Waiing for your revert...

    Manzoor a zargar
    Iddgah srinagar j&k india


    On saturday, august 22, 2015 3:39 pm, manzoor zargar wrote:

    Dear team,

    First of all i am all realy thankful to you.

    Now kindly send me the pf statement of my tenure, so that accordingly i will claim the same.

    Thanks
    Manzoor

    On saturday, august 22, 2015 3:36 pm, manzoor zargar wrote:

    Dear te

    Manzoor a zargar iddgah srinagar j&k india


    On saturday, august 22, 2015 2:44 pm, pf-team-b helpdesk at sgc wrote:

    Dear sir,

    Your pf no. is jk/j-4705/95.


    As per your requirement, please find herewith the attached pf withdrawal form for jammu location.

    Kindly fill all the withdrawal form and attached documents with the form.

    1. cancelled cheque with the sign and bank statement also.
    2. id proof i. e. election voter card, driving license, aadhar card & pan card etc.
    3. two passport size photo, paste the photo a plain a4 size paper & send to the company for authorization.

    Note : all documents should be self attested and same name.

    Form 3 (contribution details of last three years.)

    Address :

    Future generali india
    Indiabulls finance centre,
    6th floor, tower 3, senapati bapat marg,
    Elphinstone road (w), mumbai - 400 013
    T +[protected]

    Thanks & regards

    Avinash kumar gupta

    Sgc services private limited
    C-43 sector 8, noida – 201-301 (up)
    Tel (direct) : +[protected]
    Tel (board) : +[protected]
    Fax : +[protected]
    E-mail : [protected]@sgcservices.com
    Http : www.sgcservices.com

    From: full & final settlement [mailto:full&final. [protected]@futuregenerali.in]
    Sent: 21/08/2015 7:14 pm
    To: [protected]@sgcservices.com
    Cc: clifford chettiar; manoj singh; zargar. [protected]@yahoo.com
    Subject: fw: pf still pending as relieved on 6th september 2011 (manzoor ahmad zargar)
    Importance: high

    Hi

    Please help the employee he is constantly following up with us.


    Full and final settlement

    Future generali india
    Indiabulls finance centre,
    6th floor, tower 3, senapati bapat marg,
    Elphinstone road (w), mumbai - 400 013
    T +[protected]
    Www.futuregenerali.in

    From: manoj singh
    Sent: 11 august 2015 10:06
    To: provident fund; suruchi asawa
    Cc: clifford chettiar; zargar. manzoor
    Subject: re: pf still pending as relieved on 6th september 2011 (manzoor ahmad zargar)
    Importance: high

    Dear team,

    Please share his pf number:

    Name: manzoor ahmad zargar
    Employee code: 1109904
    Location jammu
    Designation: city head – mallassurance

    Request you to please share the pf form as well as the address where he has to send the forms.

    Regards,
    Manoj


    From: zargar. manzoor [mailto:zargar. [protected]@yahoo.com]
    Sent: tuesday, august 11, 2015 10:00 am
    To: manoj singh
    Cc: clifford chettiar; provident fund; suruchi asawa
    Subject: re: pf still pending as relieved on 6th september 2011 (manzoor ahmad zargar)

    Dear manoj,


    I didnt sent it to anyone as still i am asking for te pf number after that i will process the same. if there is no need of pf number, then tell me and i will send it to you.


    Sent from samsung mobile

    — original message —
    From: manoj singh
    Date:11/08/2015 9:40 am (gmt+05:30)
    To: "zargar. manzoor"
    Cc: clifford chettiar, provident fund, suruchi asawa
    Subject: re: pf still pending as relieved on 6th september 2011 (manzoor ahmad zargar)
    Dear zargar,

    To whom you forwarded your pf form and when, please share the details after that i’ll check it out and please don’t delete trail mails.

    Regards,
    Manoj

    From: zargar. manzoor [mailto:zargar. [protected]@yahoo.com]
    Sent: tuesday, august 11, 2015 8:23 am
    To: provident fund; suruchi asawa
    Cc: manoj singh; clifford chettiar
    Subject: re: pf still pending as relieved on 6th september 2011 (manzoor ahmad zargar)

    Dear manoj,

    It has been just a wait and watch situation... no concrete revert at all?


    Sent from samsung mobile

    — original message —
    From: "zargar. manzoor"
    Date:24/07/2015 8:06 pm (gmt+05:30)
    To: provident fund, suruchi asawa
    Cc: manoj singh, clifford chettiar
    Subject: re: pf still pending as relieved on 6th september 2011 (manzoor ahmad zargar)
    Hi,

    Still there is update???

    Sent from samsung mobile
    Feb 5, 2017
    Complaint marked as Resolved 
    Future Generali customer support has been notified about the posted complaint.
    Verified Support
    Jan 05, 2017
    Future Generali Customer Care's response
    Dear Manzoor, we took the necessary action on the complaint posted by you & we believe you received the details of PF withdrawal submission. Let us know if you need any assistance in future.
    Aug 15, 2017
    Updated by Manzoor Zargar
    I get revert from the company but didnt find any solution to receive my funds after so many follow ups
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      A
      ashwin.sharma1995
      from Jaipur, Rajasthan
      Oct 20, 2016
      Resolved
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      Resolved

      Address: Mumbai City, Maharashtra
      Website: www.futuregenerali.in

      Sir, my car met with an accident previous month on 13 september and i gave my car to workshop for repairs. Till today i havent received my car back and the insurance company is refusing to give claim of one of the damaged parts in the accident. Instead they are forcing me to believe that it did not happen at time of accident but was already there. They are asking me reasons that how it happened. Please tell me in the microseconds the accident happens. How can i give them details that how that part is damaged. On claim form i simply wrote that front vehicle stopped suddenly due to hard braking and i applied brakes but my car didnt control. What else can i write in it? I and my colleagues suffered serious injuries, i am thanking god nobody died in accident. And these insurance people want me to prove that the part is damaged in the accident. To them i will say that i am sorry i was mentally disturbed at that time so i didnt notice that what all and how the parts got damaged. The rear axle got bent and they are simply saying that it is irrelevant to accident. Was the axle not the part of the car? Was it not acted upon by the forces at the time of accident due to huge momentum.
      Nov 25, 2016
      Complaint marked as Resolved 
      Future Generali customer support has been notified about the posted complaint.
      Verified Support
      Oct 25, 2016
      Future Generali Customer Care's response
      Hi Ashwin, we are sorry to hear that. Request you to kindly help us with your contact/ policy/ claim details & we will arrange for a call back to address your concerns immediately. We are sorry for the inconvenience caused.
      I have deposited premium Rd 10000 through ICICI Bank on policy no 00345442 policy holder-IQBAL FATIMA.But no sms received from company.so plz send the same for my satisfaction.
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        C
        chandini sunil
        from Hyderabad, Telangana
        Sep 2, 2016
        Resolved
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        Resolved

        Address: Bangalore, Karnataka, 56001

        Future generali life insurance is harassing and terminating employees without any reasons.
        This company is recruiting people and harassing lady employees and keeping them in meeting night till 8 '0' clock at night.
        And without any reason they are terminating employees. Only selected people who is in favour of managers only keeping there in the system.

        Please look in to this
        Oct 10, 2016
        Complaint marked as Resolved 
        Future Generali customer support has been notified about the posted complaint.
        Verified Support
        Sep 06, 2016
        Future Generali Customer Care's response
        Hi Chandni, we are sorry for the unpleasant experience. We shall certainly look into this & forward the information to the concerned department.
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          R
          r.k.panda
          from Shegaon, Maharashtra
          Aug 20, 2016
          Resolved
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          Resolved

          Address: Mumbai City, Maharashtra, 91
          Website: www.futuregenerali.in

          Mr. Balraj singhania phone no-[protected], [protected], [protected], miss survi sharma contact no [protected], [protected], [protected], richa sharma cont — [protected] were the gang of cyber criminals asked me to pay 1, 70, 359 rupees on a policy no 01241719, the actually bearer is mr. R. Ramakrishna raju, a resident of hyderabad, phone no-[protected] whom i never seen. Now dispute arises between him and me. Pls settle the problem.
          Oct 9, 2016
          Complaint marked as Resolved 
          Future Generali customer support has been notified about the posted complaint.
          Aug 20, 2016
          Updated by r.k.panda
          The trio had called me continuously and mentally and emotionally tortured me to pay the lumsum amount 1, 70, 359 on an unknown person, but the party is ready to pay off my amount but the company refuses to disburse my amount. kindly ask the company to release the amount so thst he can give it to me I borrowed the amount with High rate of interest what is very difficult to pay off since i am a private employee and I don' have anyother source of income.
          Aug 20, 2016
          Updated by r.k.panda
          With reference to the forwarded messege by future generalli on 19th august
          Aug 20, 2016
          Updated by r.k.panda
          Already My bank statement, xerox copies of cheque leaf, Id proof Aadhar card scanning send to [protected]@futuregenerai
          Aug 20, 2016
          Updated by r.k.panda
          thanking you
          Verified Support
          Sep 06, 2016
          Future Generali Customer Care's response
          Hi R.K. Panda, we have shared the details with the Life Insurance Team & they will look into this. Request you to kindly share your contact details.
          Verified Support
          Sep 08, 2016
          Future Generali Customer Care's response
          Hi R.K. Panda, we request you to visit the nearest branch with your ID proof along with all the relevant supporting. At the same time let us know the date and the branch name where you would visit, so that we can ensure our representatives are available and we can brief them.
          This is sateeshkumar I am not getting my reliving latter I am registered company date 04/11/16 . I am seeding more mails but no answer from f&f teme.
          Same kind of misselling/fraud of the policy( no 01368342/[protected] happened with me. they are not ready to pay my refund premium amount as i told them a lot times over mail and call, that this is fraud case happened with me and i don't want to continue with you fraud peoples but still they are not providing my refund amount (90k).
          Such a fraud group of peoples. Please stay away from these fraud peoples. Never suggest their name to anyone.

          Every time they are just showing the section no. of the Insurance Act. etc. but why they are not understanding that if we know and understand these acts, then why we go with such fraud companies.
          looking for help .
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            C
            Chirag Nagaonkar
            from Gwalior, Madhya Pradesh
            Aug 17, 2016
            Resolved
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            Address: 396230
            Website: future generali

            Policy no 2015-v3901922-fpv 22.06.16 my car had breakdown as i was in near by bhilad i had try customer care i took long time due it was village area so i arrange a towing van and had call to customer care and took all facts and said i arrange before towing car o some sneha was there i am having recording of her call she said to me so i trust future generali and tow my car me u have to take proper bill and submit to our settlement team. And now all thing r done and i have call today another lady employee code 89305 she told me we cannot help you as you have arrange a in case of accident. We can help you is a future generali is a small company of the company any customer who buy 10lak car u insurance company think can lie to u for some amount of money... If sneha u employ had told me at first u will not get it.. I[censored] arrange a towing van i would not... Done it kindly look after the matter... At first when i took the policy same thing had happen... Payment was down on 5.8.15 and didn't got a soft copy of the policy was made on 13.8.15 and i got a call from settlement guys there v to rude to speck and told u bill cant be settlement kindly help me...
            Oct 7, 2016
            Complaint marked as Resolved 
            Future Generali customer support has been notified about the posted complaint.
            Verified Support
            Sep 06, 2016
            Future Generali Customer Care's response
            Hi Chirag, we are sorry for the unpleasant experience. We have noted the details & forwarded it to our concerned team who will get in touch with you shortly.
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              V
              Vipulpurohit999
              from Ahmedabad, Gujarat
              Jun 28, 2016
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              Address: 382115

              Dear Sir,

              Regret to inform you that today one call received to our co.’s Director’s mobile. The caller No. from Future Generali Life Insurance – Delhi. The person name was MANISH.

              After told him that this no. is in DND why should you are calling ?? the persons reply was “ Me to call karunga hi jab tak aap meri puri bat sun nahi lete me bar bar call karunga aur aapko pareshan karunga ye meri aapko dhamki he aap se jo ho sakta he vo karlo “

              The no. was +91 [protected] ( 5 Times call )
              +91 [protected] ( 1 Times call )

              Sir please look in to this matter and take proper action.

              Thanks & Regards

              Vipul
              [protected]
              Future Generali customer support has been notified about the posted complaint.
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                S
                Shailinder Dangwal
                from Bengaluru, Karnataka
                Jun 17, 2016
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                Address: Gurgaon, Haryana, 1222002

                We have recently relocated from Delhi to Bangalore, having transported our household goods and materials through Professional Packers and Movers Pvt. Ltd., Rangpuri, New Delhi.

                On the receipt of our household good, we found that our refrigerator was damaged from the bottom, washing machine damaged from bottom and few other cracks in furniture.

                We had made an insurance cover of 1.5 L with them before transportation.

                Their supervisor had endorsed the damage and a quotation from the refrigerator company name Panasonic was also sent to the concerned insurer along with the other photographs of damage.

                However even after many calls to them they are yet to reimburse the amount which is very meager for them in comparison to the insured amount. The person concerned blocks the call.

                Name and address of the packers and movers - Professional Packers and Movers Pvt. Ltd., Plot No. 619, Block A, near Tata Telco Service Station, Rangpuri, New Delhi - 110037. Phone[protected]
                Date of dispatch from Delhi - 01.04.16
                Date of receipt in Bangalore - 16-4-16
                Insurance cover - 1.5 L
                Insurance company - Future Generali
                Policy Servicing Office : Off Code-31, Future Generali India Insurance Co Ltd, 3rd Floor, City View, SCO - 61, Sector - 29, Gurgaon, Haryana, 122002
                Insurance cover claimed - Rs. 30, 000/-
                Intermediary Name/Code : Vivek Kumar Pruthi / 60040958
                Telephone (Hom) : [protected]
                Email Id : vivek.[protected]@yahoo.com

                Complainant Name (myself) - Shailinder Dangwal
                Phone - [protected], [protected]
                Future Generali customer support has been notified about the posted complaint.
                Dear Shailinder, we regret the inconvenience caused. We have assigned our representative talk to you and assuring we do our best.
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                  A
                  adtollawala
                  from Surat, Gujarat
                  May 20, 2016
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                  Address: 395017

                  Ref : future generali i – track no. 574952
                  Policy no. : a0573341
                  Claim no : a0039157
                  Sub : insured clarification letter
                  1. With regards to your above email that i, ankur tollawala, was treated on opd basis on[protected], i feel that there has been some wrong & misleading information with your office, as i had not visited hospital for any treatment on[protected]. I would further like to state that i had not given any statement stating that domestic accident happened on 01/10/2015.

                  Company required clafification letter i give them it one time physical and three time by email but company cant process my claim and always answer we are not satisfied with your clarification nw i dnt know how to deal with them. I give latter from hospital and they give me letter
                  Future Generali customer support has been notified about the posted complaint.
                  Future Generali India Insurance Co Limited
                  Address

                  Sir,
                  Sub: Policy No K0250802 – Rejection of Claim no CV682948
                  I am sending this letter as a formal complaint about the settlement you made for my claim no Cv668294 DATED 03/07/2016
                  Background -I have taken a Car Insurance Policy on Dt…………… vide Policy no K0250802 for my car model Maruti Alto; Registration no DL7CT4730. This is the 2nd year in a row I am continuing insurance with your esteemed company.
                  I met with an accident on dated 29/6/2016 in whichcar was severely damaged.
                  Post the above incident I gave my car for servicing at Motorcraft India Pvt. Ltd and filed the insurance claim on date……….. . I got the claim rejection letter no………. on 8/8/2016 stating that “As per RTO no record with mentioned details exits”.

                  I am very disappointed and shocked with the reason given as I am holding the driving license since 2007 and being checked at various occasion by the Department of Traffic Police.On the above rejection I went to the issuing authority to certify the authenticity of my license which they ratify on the original copy of my license [attached for reference].
                  Also, I had made a claim in recent past for the same car model/no from your company and during the whole process nobody raised any objection on the authenticity of my driving license and the whole claim was approved.Having said that I do not find any appropriate ground on the rejection and also not satisfactory as ratified copy of license is attached.
                  I am available to answer any query regarding the document submitted and trying to connect with you for last several days but not getting any response. Infact I am available in person to visit the issuing authority to validate the authenticity of my license.
                  I believe I am therefore covered by the terms of this policy, and expect you to reimburse thesum as detailed in my original claim within 7 daysas its pending for last 1 month

                  Thank you for your quick attention to this matter

                  Sincerely
                  Himalaya Goel
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                    S
                    Sudhakar Satish
                    from Bengaluru, Karnataka
                    May 19, 2016
                    Resolved
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                    Resolved

                    Address: Bangalore, Karnataka, 560078

                    Please help me to resolve the claim for damaged skoda rapid car and policy no 2015-v3979505-fpv. I claimed on 07 may 2016 for my car damage which happened in a recent accident where the front bumper and left side back door got damaged. But the evaluator mr ramakrishna denied to pay the claim as he is saying the no claim bonus is not paid. I have sent mail which is define no claim status from previous insurance company (Bajaj insurance). He approved the damaged in tafe access and when car repaired now he is denying to pay the amount of 40k which is the repair cost of car. When i spoke to him he very rudely answered he can't give approval for that.
                    My car is in tafe access garage from last 15 days.
                    Please kindly help me to resolve it as early possible.
                    Thank you
                    Sudhakar s [protected].
                    Jun 21, 2016
                    Complaint marked as Resolved 
                    Future Generali customer support has been notified about the posted complaint.
                    Verified Support
                    May 20, 2016
                    Future Generali Customer Care's response
                    Dear Sudhakar, we regret for your experience with our surveyor. We have assigned our representative talk to you and assuring we do our best.
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                      K
                      kamil abbas naqvi
                      from Mohali, Punjab
                      Apr 23, 2016
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                      Address: Chandigarh, Chandigarh, 160037
                      Website: www.futuregenerali.in

                      I am intimating you that smc ins broker has committed the cheating and fraud with me to the tune of rs 8 lacs and 3 policies illegally issued on the name of zaheer, mohd. Saleem and mohd zuber as policies no. 01283829, 01283732 & 01283936. All the policy holders has given the written complaint within free look period and got receipt of the same dated 10.02.2016 but future general life insurance company officials has not refunded our hard earned money. We have sent the complaint ceo of future generali and all the higher officials of the company and chairmain irda and higher officials of the irda but still no action has been taken and our hard earned money has not been refunded to us. Therefore, without any doubt future generali life insurance company is totally fraud company and doing the highhandedness with us and not refunding our hard earned money.


                      Zahir
                      Chandigarh
                      Future Generali customer support has been notified about the posted complaint.
                      I was also fooled by these peoples. 10 lac policies were issued on various names and misguided me. I got help from Mr. D.K modi Advo. You may also mail your complaint on his staff email id and should contact him. [protected]@gmail.com

                      Hope you also get your money back from these frauds.
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                        P
                        pinakingameti
                        from Bhachau, Gujarat
                        Mar 29, 2016
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                        Address: Sabarkantha, Gujarat, 383245
                        Website: www.policybazaar.com

                        Dear Sir hum pacl me kaam karte the us time pe pacl ne future generali se type kiya tha to hamare Agent ke liye saal bhar me kuch future generali ka bhi kam karna jaruri tha us time pe bade mehnat se futuregenerali ka insornce ka kaam kiya 2 year comission mila but pacl par jabse complain hui tab se future generali se milene vala comission nahi mila phir bhi hum humare customer ka preimium bhar rahe he to hamare mehnat ka comission milna chahiye

                        All policy agent code[protected]
                        Advisor name _ Kotwal Manjulaben Shaileshbhai
                        Mo.[protected]
                        Future Generali customer support has been notified about the posted complaint.
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                          B
                          Bondrego
                          from Gurgaon, Haryana
                          Jan 14, 2016
                          Report
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                          Address: Mumbai City, Maharashtra, 400024

                          Your complaint dated 14 Jan 2016 is registered. Please use reference no. FGIGI[protected] for any interaction on this complaint. Have been cheated by your dealer . Resolve my complaint .
                          Future Generali customer support has been notified about the posted complaint.
                          Fake commitment and on the time of claim came real thing that there is no fund to give customer so they delay approval

                          Future Generali — Four wheeler wagonR T/L insurance

                          My car no. Is wrong my correct no. Is GJ20A4742
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                            G
                            gautamway
                            from Ahmedabad, Gujarat
                            Jan 12, 2016
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                            Address: 380061
                            Website: www.futuregenerali.in

                            I paid premium of Rs. 15376=00 for 5yrs. Total=Rs.76880=00. for Life insurance policy of future generali saral Anand. Due to some urgent financial need i surrender my policy. so i got only Rs.31220=00. Kindly help me in this matter.
                            Future Generali customer support has been notified about the posted complaint.
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                              A
                              amittal70
                              from Narnaul, Haryana
                              Jan 10, 2016
                              Report
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                              Address: Haridwar, Uttarakhand, 249403

                              New way of cheating people through Motor insurance policy by Future Generali. First they offer me an attractive NCB and policy is issued without any visit to their center. later i received a letter that u are not eligible for that much NCB.I need to pay recovery amount and since new policy will be issued a inspection will be done for that charges will be taken.Moreover iam living in haridwar and they are asking me take my vehicle to Dehradun for inspection which is 80 KM from haridwar
                              Future Generali customer support has been notified about the posted complaint.
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                                Y
                                yogendra negi
                                Jan 6, 2016
                                Report
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                                Address: New Delhi, Delhi, 110018
                                Website: general.futuregenerali.in

                                My policy no. 01277215 application date 30 / 11 / 2015. I got call from number [protected]/[protected] from a guy (Mohit Malhotra) that they are providing loan from HDFC bank of rs 7, 00, 000 and this loan would be given against life insurance policy which they will do from future generalli. Firstly i will have to pay rs 58, 000 as the first premium and after this within 45 day i will get the loan. They also played a drama that they have checked my cibil score and ready to give me loan. I will have to pay rs 58, 000 for 12 years and in 18th year i will get 12lac rs and from this 12 lac rs the HDFC finance will deduct the amount. Then one guy mr sachin sharma [protected] confirm all the details. Then the lady involved in it says that she is not from the insurance company and from Verification department. When i asked the office i was told that she cannot tell me the address of the office. Later on i got a again for the loan from the same lady this time i called HDFC finance and they told me its a fraud call.There was a long discussion where i was explained the process that some one will come to pick documents for insurance but he is not aware of loan so give him the documents and in 45 days you will get the loan. I was told not to disclose to anyone in future generalli that you are receiving loan against the policy as it is a internal plan of our finanace company and in all confirmation calls from future generalli i told that no loan is being paid to me. I was told that there would be confirmation call from the confirmation team and for the same i got call from [protected] and some mr. Avinash & rahul madet he confirmation call for the loan and a brief about the loan. In the discussion i was again i was told not to ask any question to the one who will be collecting the cheque and documents for the policy. Here i would like to bring in notice that these people told me that loan would be given after 45 days and one can cancel the policy with - in 15 day of the receiving of the document. After this call within 10 minutes i got a call from [protected] and [protected] where again someone told me that now i will get the call from insurance company. I got a call from mr.Jaswant([protected]) for collecting the documents. Other contact no. Used by this peoples are [protected]. Now, future generalli people told me that refund would not be possible as it is 15 days already passed. Please help and refund my money as i need this on urgent basis. Regards Please ensure to take these people to justice that they may not cheat others with their hard earned money !!! Thanks Yogendra Singh Negi +91-[protected]
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                                  P
                                  phaneeshv
                                  Dec 23, 2015
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                                  Address: Bangalore, Karnataka, 560069
                                  Website: life.futuregenerali.in

                                  Hi, I have surrendered my ploicy 00676317 on 2nd dec 2015. As per their norms they should credit amount within 10 days. Even after 21 days I have not recieved money. I called 15 to 20 times and sent 15 mails, No proper response. Please help me out their support mail id is [protected]@futuregenerali.in
                                  Future Generali customer support has been notified about the posted complaint.
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                                    D
                                    Dr Sunil
                                    from Gurgaon, Haryana
                                    Dec 21, 2015
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                                    Address: Bangalore, Karnataka, 562130
                                    Website: www.futuregenerali.in

                                    Please help us to resolve the claim for our damaged Hundai Eon car with vehicle no KA04 MM 3957 and policy no 2015-V3855264-FPV. We are claimed for our car damage which happened in a recent accident where the front bumper and left side door got damaged. But the evaluator Mr Rajesh not approved the front bumper as he is saying the damage is not happened in this accident but the truth is all the damage happened in the same accident. When I spoke to him he very rudely answered he can't give approval for that. Please kindly help us to resolve it as early possible. Thank you Dr Sunil Patil [protected]
                                    Future Generali customer support has been notified about the posted complaint.
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                                      K
                                      kishore yeluripati
                                      from Salem, Tamil Nadu
                                      Dec 15, 2015
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                                      Address: 500061

                                      Hi, Policy no.00675503, pre closer amount has yet received, when i check with FG Customer care they said they have already dispatched the cheque on[protected] but till now the have not received...when the same thing has been inquired but there is no proper response from FG Team. can you please do the needful. Regards, Paul
                                      Future Generali customer support has been notified about the posted complaint.
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                                        Digvijay patel
                                        from Chennai, Tamil Nadu
                                        Dec 8, 2015
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                                        Address: 122002
                                        Website: WWW.GUTUREGENERALI.CO.IN

                                        Hi, I have been threated by underwriter like (aapne policy liya to kyo nahi socha ab nahi cancel ho payegi). very nonprofessional. I have mail to IRDA MD AND Mr Rao (future generali CEO AND MD). i NEED STRICT ACTION ON THIS BEFORE TAKING ANY LEGAL ACTION.
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