Future Group — Low grade qualities of products and unappropriate behavior towards consumers by store managers

Address:

Jaipur, Rajasthan, 302004

I purchased 6 pajamas of the brand ALL from central store in Jaipur ranging between 1300 to 1800 per piece on 17th January 2016, and provided the pajamas for alteration which i collected back on 28th February 2016. even after paying such high prices for the product the pajamas got faded and the material started to degrade after two or three routine uses. i visited the store on 12th February itself and informed the management. that day i was informed that the concerned brand manager is out of the town for training purposes and he will be back within 3 days, so i deposited those faulty products at the store itself and asked the management to shoe it to that person as soon as he arrives. after 3 days i made a call at the central Jaipur store inquiring about the availability of that concerned personnel and requested him to talk on phone since i live 12 kms away fro he store but it was disgusting o his part that he dint even bother to talk neither any response was given by the management. when i visited the store and argued that such products are available in the market at half of the prices i paid, but i purchased from central because of the guarantee of quality of product and services at central, but then i was made realized that i was a fool trusting them and they are just there to sell the products and increase their profits and turnovers and they don't care about the product quality or customer satisfaction. the concerned personnel named VINEET BHANDARI was still unavailable to meet and he even refused to talk which a serious disrespect to any customer. i have not stolen the product, i paid the full prices and such behavior was unexpected and insulting. the management guy naming RAVI straight forwardly rejected the request for replacement and showed me the bill in which it is microscopically written that they don, t have any refund or replacement policy even after charging double the market price and even after delivering roadside product qualities and customer services at some street market would be better then the services rendered at the central store Jaipur.
i still left the product there and i asked them to to call MR. VINEET BHANDARI, to which they again refused and told us that if we want we can leave the product with them for another 2 to 3 days and they will inform us regarding any proceedings. today is 19th march 2016 and its been more then a month still i have not received any response from them neither Mr .VINEET BHANDARI have ever bothered to call me nor the store has called to collect my product back.
i am in a great shock with such type of attitude and when i called at the store today they insultingly told me that i may take any actions against them and they don't care.

At last i am left with no other hope to approach you guys for redressal of my grievance. please take strict actions against them and help me get justice.