[Resolved]  Future Group — return policy

Address:Bangalore, Karnataka

I bought a sweater from proline for a friend which didnt fit. So I wanted to return it. I boutght it on 17th Oct and returned it on 21st. these are the issues I have; 1. There is not refund. (what if I didn't live in this country) 2. I was given a credit note with a validity of 30 days.(even shopper's stop gives 6 months.why the restriction?) 3. The credit note is only valid in the same store.(whats the point of having multiple Centrals if credit notes are not valid in them.This mall is quite far from me, some flexibility would be good) 4. I cant buy gift cards with a credit note. (what if I need to leave the city? what will I do with a credit note from that store?) 5. The representative at the counter was outright rude. when I asked if I could speak to someone else he almost yelled at me. There were other people there. I completely resent being treated like that.For all you know I will never step foot in that store for the kind of behavior I had to deal with. Online store are giving refunds left right center. I wasn't even asking for one. all I wanted was for the credit to be valid in other stores. I have shopped with central multiple times before, this was my worst experience ever! I'm not going back there.
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Aug 14, 2020
Complaint marked as Resolved 
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Hi,

This is Priya from Future Group. At the outset please accept my sincere apologies for this. Kindly write to me at [protected]@futuregroup.in with your contact details. We will get in touch with you.

Regards,
Priya
still waiting
Hi,

Yesterday at BigBajar during payment BigBajar guy came and introduce my future pay wallet, I created account first transaction of 2500 was not completed due to some network issue so I did another transaction of 2500.
However after 1 and half hour I got the message that my future wallet got credited 2500.

As first transaction was not completed due to network issue, I called the customer care and ask to void the first transaction of 2500 and mentioned by mistake tow transaction happen, however they denied by saying that that is not in future policy.

I called my credit card customer care and they said merchant should void the transaction if that happen by mistake for similar amount.

As Have rights to get my money because that happen by mistake, Future group must declared void one of the transaction which shown network issue to me and not gone through at the same time. .
my future wallet number [protected]

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