Fynd — amount deducted from wallets but order is not placed

I have ordered in fynd app on 28.11.2018 great winter sale.The amount has been deducted from the wallet but order placed is not there on orders section. The fynd order id and wallet deducted details are attached. They have given a ticket for the issue its been 2days but didn't get a response from them. Remit the amount deducted to the wallet as soon as possible.
Based on the order I'd attached remit the money to the wallet
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