[Resolved] Gaana.com — double payment received by gaana | |||
Sir / madam I am your valued customer for many year, i have a problem i have paid rs 990 on 7th january 2018 with transaction from my federal bank tdecm/7992 on indication on the screen to renew my subscription unfortunately an amount rs 990 was auto debited without my person even though i have subscribed for gaana with 990 on 7th january i request that one of the amounts to be refunded i wish to state i can afford a double subscription My email id [protected]@hotmail.com [protected]@gmail.com Mob [protected] Was this information helpful? | |||
Feb 19, 2018 Complaint marked as Resolved Gaana.com customer support has been notified about the posted complaint. Verified Support Jan 19, 2018 Gaana.com Customer Care's response Dear User, Thanks for choosing Gaana. We will refund back the amount and will restore your iTunes subscription. Please note that iTunes has an auto renewal feature and it will auto renew again next year. For any help please reach us at [protected]@gaana.com. Thanks!! Team Gaana | |||
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We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (3358) in the subject line so that our team can assist you.