[Resolved] Gaana.com — gaana + subscription | |||||
On 19 dec 2017 i have subscribed one month gaana+ at rs.99/- through gaana.com application. I have paid the amount through debit card. Now, on 18.01.2018 and 18.02.2018 the same amount has been deducted from my debit card which i did not do these transactions. I don't want to subscribe the gaana+ this month. My request is to stop the subscription and initiate process to refund the amount. Also look into the matter, how come, subscription has been renewed without taking my consent and how come you have my debit card details without my consent. Thanks Shweta s s Was this information helpful? | |||||
Apr 1, 2018 Complaint marked as Resolved Gaana.com customer support has been notified about the posted complaint. Verified Support Mar 01, 2018 Gaana.com Customer Care's response Hi Shweta, Greetings from Gaana! We regret the inconvenience caused. This could be due to your subscription set for auto-renewal so it gets charged every month. When you subscribe through Paytm or Google mode, your subscription goes for auto-renewal and gets renewed on the renewal date. As we do not have your email id here, request you to please share it with our support team at [protected]@gaana.com so that we can look into the issue and help you better. Waiting to hear from you. Thanks, Gaana Support Team! | |||||
 2 Comments | |||||
Comments
Hii!!
This is Milind Bhagwat. My mobile no is [protected]. Today, I hv paid gaana + subscription RS 49/- twice but service is not activated. It's very annoying. PL help.
Regds, Milind
This is Milind Bhagwat. My mobile no is [protected]. Today, I hv paid gaana + subscription RS 49/- twice but service is not activated. It's very annoying. PL help.
Regds, Milind
Gaana.com Customer Care's response, Mar 19, 2018
Verified Support
Hi Milind,
Greetings from Gaana!
We regret the inconvenience caused and would love to get this checked. We request you to please share the payment confirmation you must have received from Paytm with our support team at feedback@gaana.com so that we can look into this and help you get the subscription activated.
Waiting to hear from you.
Thanks,
Gaana Support Team!
Greetings from Gaana!
We regret the inconvenience caused and would love to get this checked. We request you to please share the payment confirmation you must have received from Paytm with our support team at feedback@gaana.com so that we can look into this and help you get the subscription activated.
Waiting to hear from you.
Thanks,
Gaana Support Team!
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Greetings from Gaana!
We regret the inconvenience caused and would love to get this checked. We request you to please share your registered id on Gaana with our support team at feedback@gaana.com so that we can look into this.
Waiting to hear from you.
Thanks,
Gaana Support Team!