[Resolved] Gaana.com — money gets debited from my account but subscription not working

[Resolved] Gaana.com — money gets debited from my account but subscription not working

H HirenAhir from Delhi, Delhi Aug 8, 2019

I have purchased gana+ yearly subscription at rs.299 using itunes. After a year it's get renewed automatically. Rs.299 was debited from my account and i also get auto renewal confirmation mail from apple. But subscription isn't working at all. Apple invoice order id is mnm5000htb and document no. Is[protected]. Kindly resolve the issue asap. Was this information helpful? No (0) Yes (0)
Sep 15, 2019 Complaint marked as Resolved Gaana.com customer support has been notified about the posted complaint. Verified Support Aug 13, 2019 Gaana.com Customer Care's response Dear User, Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern We do understand your concern. Please send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further. Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency. Please let us know if you need any further help. Regards, Gaana Support Team
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